Performance Engineer

5 days ago


Kerala, India Razileans Full time

Company Description Razileans is a dynamic company that specializes in Business Process Outsourcing (BPO), IT Services and IT Enabled Services (ITES), and Staff Augmentation. We provide tailored Project and Process Consulting, Agile Project Lifecycle Management, and Management & Process Trainings to drive operational excellence. Additionally, we offer comprehensive Digital Marketing Services to help brands grow online through SEO, social media, content marketing, email campaigns, and performance-driven digital strategies. Our aim is to streamline operations, deliver cutting-edge technology solutions, and equip teams with the knowledge to lead and innovate effectively. Holidays as per sourcing country. We are looking for a proactive and skilled Help Desk Engineer – L1 to provide first-level technical support for an international customer. This role involves remote operations, but candidates located in Kollam are preferred. Servers, firewalls, desktops, laptops, and peripherals Network connections, printers, and Microsoft Office applications Monitor IT infrastructure using RMM (Remote Monitoring and Management) tools Perform system administration and basic troubleshooting for Windows OS and applications Linux server administration and troubleshooting (preferred but not mandatory) Handle other ad-hoc IT support tasks as needed Degree in Computer Science, Information Technology, or a related field Hands-on experience with ticketing tools and remote support software Prior experience in a helpdesk or technical support role is advantageous Good verbal and written communication skills in English Urgent Requirement, immediate joiners preferred



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