Vice president

2 weeks ago

Noida, India EXL Full time

Role Title: VP Quality Excellence - P&C Insurance Location: Noida/Pune Role Overview: Will manage operations across India, Philippines, and South Africa. Direct Reporting: 4-5 Responsibilities: Client management, stakeholder management, RFPs, escalations (client-facing & stakeholder-facing). Strong expertise in P&C domain, well- versed with process improvement, AI&GEN AI Six Sigma black certified Client - US/UK Willingness to travel across locations Shift: Starts at 2–3 PM IST. Responsibilities Accountabilities Major Activities Key Performance Indicators Drive improvement and innovation for value delivery to EXL and Clients Develop process improvement and transformation strategy aligned to key clients’ strategic priorities Support in EXL strategic priorities for driving value capture for EXL Build a strong QE team to strategize and execute process improvements Build employee engagement / development programs in line with functional and business vertical plans Build strong relationship with client stakeholders and internal stakeholders in driving improvement and innovation program Successful execution of Process Improvement Strategy Resolve implementations - Identify and execute at least one key transformation project impacting client business outcomes for strategic client relationships BB / MBB density C-Sat score on Value Addition and Contribution Build domain specific solutions and diagnostic toolkits Build best practice compendium on key business situations / problems Develop QE capabilities for business development and support in solutioning for key prospects Build diagnostic toolkits for key business areas in partnership with business innovation team and operations subject matter experts Successful cross-sell of Transformation capabilities Development and application of diagnostic toolkits representing key business footprint Compelling solutioning from value delivery standpoint Manage

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