Customer Relations Executive

6 days ago

Bangalore, India VFM Ducati Bengaluru Full time

Position : Customer Relations Executive

Location : VFM Ducati Bengaluru, #91 Richmond Road, Bengaluru, Karnataka

Company Description :

Ducati Bengaluru, powered by VFM Motors, is launching in Winter 2024 to deliver the thrill and luxury of Ducati motorcycles to Karnataka. With a premium showroom and state-of-the-art service centre, we aim to create an exceptional experience for enthusiasts, backed by VFM Group's trusted legacy of quality and customer care.

Role Description :

The Customer Relations Executive will play a vital role in creating a seamless and premium experience for our customers. This is a full-time, on-site role that focuses on managing customer interactions, sales inquiries, and service coordination, ensuring every touchpoint reflects the Ducati standard of excellence.

Key Responsibilities :

Customer Service & Coordination :

  • Handle service-related inquiries, schedule service appointments, and coordinate with the service team for smooth operations.
  • Respond promptly to customer queries via phone, email, and in-person interactions.

Sales Support :

  • Manage incoming sales inquiries and assist the sales team in providing accurate information to potential buyers.
  • Coordinate follow-ups for post-sales and delivery experiences.

Campaigns & Engagement :

  • Support service and sales campaigns by contacting customers for offers, updates, and promotions.
  • Coordinate and invite customers to Ducati events, ensuring a high level of engagement and participation.

Data Management :

  • Update and maintain customer data in the CRM system, ensuring accurate and up-to-date records.
  • Track customer feedback and escalate any unresolved concerns to the relevant teams.

Post-Service and Follow-Ups :

  • Conduct follow-up calls post-service to ensure customer satisfaction and address any concerns.
  • Maintain relationships with customers through periodic communication and support.

Event Marketing :

  • Collaborate with the marketing team to promote events and campaigns that enhance the Ducati experience.

Job Qualifications :

  • Exceptional interpersonal and communication skills, with fluency in English (spoken and written).
  • Enthusiasm for motorcycles and a passion for the Ducati brand is a must.
  • Proven experience in customer service, client relations, or a similar role (automotive industry experience preferred).
  • Strong organizational and coordination abilities.
  • Ability to handle multiple tasks and prioritize effectively.
  • Proficiency in CRM tools and Microsoft Office Suite.
  • A proactive attitude with problem-solving skills and a focus on customer satisfaction.
  • Bachelor's degree in Business Administration, Hospitality, or a related field is preferred.

Why Join Us?

At Ducati Bengaluru, powered by VFM Motors, you will have the unique opportunity to be part of a world-class brand that combines performance, luxury, and innovation. This role offers a chance to turn your passion for motorcycles into a fulfilling career while providing exceptional service to Ducati enthusiasts.

To apply, send your resume and cover letter to  .

  • VFM Ducati Bengaluru | Customer Relations Executive | bangalore

    6 days ago

    bangalore, India VFM Ducati Bengaluru Full time

    Position : Customer Relations Executive Location : VFM Ducati Bengaluru, #91 Richmond Road, Bengaluru, Karnataka Company Description : Ducati Bengaluru, powered by VFM Motors, is launching in Winter 2024 to deliver the thrill and luxury of Ducati motorcycles to Karnataka. With a premium showroom and state-of-the-art service centre, we aim to create an...

  • VFM Ducati Bengaluru | Customer Relations Executive | bangalore

    7 days ago

    bangalore, India VFM Ducati Bengaluru Full time

    Position: Customer Relations ExecutiveLocation: VFM Ducati Bengaluru, #91 Richmond Road, Bengaluru, KarnatakaCompany Description:Ducati Bengaluru, powered by VFM Motors, is launching in Winter 2024 to deliver the thrill and luxury of Ducati motorcycles to Karnataka. With a premium showroom and state-of-the-art service centre, we aim to create an exceptional...

  • Customer Relations Executive – US Mortgage

    1 week ago

    Bengaluru / Bangalore, India Aquiva Consulting Private Limited Full time

    Aquiva Consulting is seeking dedicated and dynamic Customer Relations Specialists to join the team for a US Mortgage Process. This role involves making outbound calls and managing customer relations, with a focus on providing investment and mortgage support. Key Responsibilities: Make outbound calls to customers to provide investment and mortgage support....

  • Public Relations Executive

    2 weeks ago

    bangalore, India BROADNECTION Full time

    Company Description Welcome to the world of The Broadnection, a PR and brand experience agency operating in 2 countries & 6 cities. We are redefining the traditional PR agency model with our innovative approach. Our team of experienced communications professionals specializes in public relations, social media, and brand activations across various consumer...

  • Public Relations Executive

    2 weeks ago

    bangalore, India BROADNECTION Full time

    Company DescriptionWelcome to the world of The Broadnection, a PR and brand experience agency operating in 2 countries & 6 cities. We are redefining the traditional PR agency model with our innovative approach. Our team of experienced communications professionals specializes in public relations, social media, and brand activations across various consumer...

  • Public Relations Executive

    3 months ago

    bangalore, India BROADNECTION Full time

    Company DescriptionWelcome to the world of The Broadnection, a PR and brand experience agency operating in 2 countries & 6 cities. We are redefining the traditional PR agency model with our innovative approach. Our team of experienced communications professionals specializes in public relations, social media, and brand activations across various consumer...

  • Public Relations Executive

    2 weeks ago

    Bangalore, India BROADNECTION Full time

    Company Description Welcome to the world of The Broadnection, a PR and brand experience agency operating in 2 countries & 6 cities. We are redefining the traditional PR agency model with our innovative approach. Our team of experienced communications professionals specializes in public relations, social media, and brand activations across various consumer...

  • Public Relations Executive

    2 weeks ago

    bangalore, India BROADNECTION Full time

    Company DescriptionWelcome to the world of The Broadnection, a PR and brand experience agency operating in 2 countries & 6 cities. We are redefining the traditional PR agency model with our innovative approach. Our team of experienced communications professionals specializes in public relations, social media, and brand activations across various consumer...

  • Public Relations Executive

    3 months ago

    bangalore, India BROADNECTION Full time

    Company DescriptionWelcome to the world of The Broadnection, a PR and brand experience agency operating in 2 countries & 6 cities. We are redefining the traditional PR agency model with our innovative approach. Our team of experienced communications professionals specializes in public relations, social media, and brand activations across various consumer...

  • Customer Support Executive

    1 month ago

    Bangalore, India Styleverse lifestyle pvt Ltd Full time

    Customer Support Executive About the job Customer Support Executive delivers all aspects of support for TIGC products such as usability, content search and answers to customers inquiries. The Customer Support Executive will be providing effective and well-mannered support to customers in relation to their product or service by Phone, Chat and Email....

  • Relations Manager

    2 months ago

    bangalore, India Arvind SmartSpaces Full time

    Key Responsibilities: CRM System Management: Oversee the day-to-day management of the CRM system, ensuring it is functioning optimally and data is accurately recorded and maintained. Customize CRM workflows and processes to meet the specific needs of the organization and improve overall efficiency. Customer Engagement & Retention: Develop and implement CRM...

  • Customer Support Executive

    1 month ago

    bangalore, India Styleverse lifestyle pvt Ltd Full time

    Customer Support ExecutiveAbout the jobCustomer Support Executive delivers all aspects of support for TIGC products such as usability,content search and answers to customers inquiries.The Customer Support Executive will be providing effective and well-mannered support tocustomers in relation to their product or service by Phone, Chat and Email. This includes...

  • Customer Support Executive

    6 days ago

    Bangalore, India Styleverse lifestyle pvt Ltd Full time

    Customer Support Executive About the job Customer Support Executive delivers all aspects of support for TIGC products such as usability, content search and answers to customers inquiries. The Customer Support Executive will be providing effective and well-mannered support to customers in relation to their product or service by Phone, Chat and...

  • Customer Relation Executive

    1 week ago

    Bengaluru / Bangalore, India Mind Click Full time

    HIRING FOR UNDERGRADUATE & GRADUATE FRESHERS IN BANGALORE:Interested candidates can share their updated resume on 80735 95966 / 70198 36987or mail us at [HIDDEN TEXT]References are always appreciated !! Let us know incase you have any friends/cousins/colleagues/anyone who is looking out for a job, we are happy to help !JOB DESCRIPTION:Must have excellent...

  • Customer Experience Executive

    2 weeks ago

    bangalore, India Dream a Dozen Full time

    Company DescriptionDream a Dozen is a gifting company specialising in baked goods like cookies, chocolates, cakes, etc for individuals and corporate clients. Started in 2018, we are currently in our expansion phase and we are looking to grow the brands into more channels like ecommerce, quick commerce and other platforms. We are looking for a strong customer...

  • Software Engineering Director

    2 months ago

    Bangalore, Karnataka, India Ally Executive HR Full time

    Role Overview :As the Director of Software Engineering, you will lead a dynamic team responsible for implementing Digital Marketing solutions focused on CDP and Loyalty platforms. Your role will be pivotal in driving technical excellence, overseeing project delivery, and ensuring client satisfaction. We are seeking a visionary leader with a deep...

  • Software Engineering Director

    2 months ago

    Bangalore, India Ally Executive HR Full time

    Role Overview : As the Director of Software Engineering, you will lead a dynamic team responsible for implementing Digital Marketing solutions focused on CDP and Loyalty platforms. Your role will be pivotal in driving technical excellence, overseeing project delivery, and ensuring client satisfaction. We are seeking a visionary leader with a deep...

  • Customer Experience Executive

    2 weeks ago

    bangalore, India Dream a Dozen Full time

    Company Description Dream a Dozen is a gifting company specialising in baked goods like cookies, chocolates, cakes, etc for individuals and corporate clients. Started in 2018, we are currently in our expansion phase and we are looking to grow the brands into more channels like ecommerce, quick commerce and other platforms. We are looking for a strong...

  • Customer Relationship Executive

    1 week ago

    Bengaluru / Bangalore, India Modern Ventures Full time

    JOB DESCRIPTION FOR CUSTOMER RELATIONSHIP EXECUTIVE (BACK_END OPERATIONS) AT MODERN SPAACES ABOUT MODERN SPAACESModern Spaaces, started in 2019, is an innovative real estate developer focused on integrating quality architecture and sustainability across its projects. With over 2 million square feet sold, 3 million square feet under development and a future...

  • Public Relations

    2 weeks ago

    bangalore, India BROADNECTION Full time

    Company Description Welcome to the world of The Broadnection, a PR and brand experience agency operating in 2 countries & 6 cities. We are redefining the traditional PR agency model with our innovative approach. Our team of experienced communications professionals specializes in public relations, social media, and brand activations across various consumer...