Lead Business Analyst

2 weeks ago

Bengaluru, Karnataka, India Delta Air Lines Full time
About Delta Tech Hub: Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. Delta has fast emerged as a customer-oriented, innovation-led, technology-driven business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly with a global team to create memorable experiences for customers.

Work cross functionally within IT and the business to understand end to end Ticketing processes that include but not limited to Internal and external ticketing processes, Change, Cancel, Refund, Credit card and settlement processes.

Gather, develop, coordinate, and maintain business requirements for various projects and/or systems from initial phase to final implementation, assuring requirements meet standards; troubleshoot issues, coordinate timelines, maintain and communicate project status reports and tracking

Interact closely with internal/external customers to understand business processes, customer requirements, project schedules, and level of satisfaction

Research, analyze, and resolve ad-hoc customer problems and questions in a positive, timely and professional manner

Effectively communicate status on activities and issues to customers and manager on a regular basis both verbally and in writing

Maintain documentation of Meeting minutes, Design discussions, Planning notes, Dev status, test results, processes, known issues, etc. 6-10 years of IT and/or business or any equivalent combination of experience, education, and/or training

~3-5 years' experience working on TPF applications in an airline domain.

~ Prior experience working with ticketing and/or GDS is a plus with an understanding of architectural flows and how technologies operate/integrate.

~ Hands on experience as a Business Analyst and writing Business Requirements.

~ Candidate must have the ability to deliver quality work on time and translate planning into action as well as anticipate and address barriers

~ Strong communication, relationship management and influencing skills needed to work in partnership with internal teams

~ Research, analyze, and resolve ad-hoc customer problems and questions in positive, timely and professional manner

~Experience working with diverse teams located in various countries

Must be able to prioritize work on multiple project teams, with the overall goal of satisfying all deployment needs and effectively supporting diverse clients.

Knowledge of the Agile development methodologies and corresponding tools (ex. Project Management experience and previous airline business experience is preferred

  • Business Analyst Lead

    2 weeks ago

    Bengaluru, Karnataka, India Axa XL Full time

    Job DescriptionWhat will your essential responsibilities include- Understands the business and GT strategies and how the application and project portfolio within the Solution Delivery Center contributes to the achievement of those strategies and associated goals.- Manages the analysis resource pool including the hiring and allocation of resources to ensure...

  • Senior Business Analyst Lead

    6 days ago

    Bengaluru, Karnataka, India beBeeCareer Full time ₹ 15,00,000 - ₹ 25,00,000

    Job Description:We are seeking a seasoned Senior Business Analyst Lead to lead our technology infrastructure optimization initiatives.The ideal candidate will have 6+ years of experience in consulting business finance, with expertise in commercial planning and cost optimization.You will be responsible for leading monthly cost analysis, project managing...

  • Lead Business Analyst

    2 weeks ago

    Bengaluru, Karnataka, India Clarivate Full time

    Job DescriptionWe are looking at hiring a Lead Business Analyst to join our Life Science and Healthcare Team in Bangalore. As a Lead Business Analyst, you will be responsible for analyzing and improving our organizations time tracking and efficiency tracking systems. Your role will involve collaborating with various stakeholders to identify areas for...

  • Lead Business Analyst

    2 weeks ago

    Bengaluru, Karnataka, India ACL Digital Full time

    Dear Candidate,We are hiring for the Position of Business Analyst Manager at Bangalore/Remote.Interested, Immediate and Relevant candidate can share their profile here (narendra.kumar@acldigital.com)What you will do as a Blue Planet Professional Services Business Analyst Manager?Your primary activities will include:Interact with both internal and external...

  • Lead Business Analyst

    2 weeks ago

    Bengaluru, Karnataka, India Meesho Full time ₹ 15,00,000 - ₹ 20,00,000 per year

    About the TeamYoull be part of the Analytics Team at Meesho. We are trying to revolutionize the way our consumers shop online by experimenting with a video based shopping format.About the RoleAs a Lead Business Analyst, you will work on improving the reporting tools, methods, and processes of the team you are assigned to. You will also create and deliver...

  • Lead Business Analyst

    2 weeks ago

    Bengaluru, Karnataka, India Fidelity International Full time ₹ 15,00,000 - ₹ 20,00,000 per year

    About your teamISS Delivery provides the design and delivery of all changes in business process and/or technology solutions that support the growth for Fidelitys Global Investment Solutions & Services business. We support Investment Management, Asset Management Operations and Distribution teams primarily located in London, Hong Kong, Tokyo, Toronto,...

  • Lead Business Analyst

    1 week ago

    Bengaluru, Karnataka, India ACL Digital Full time

    Dear Candidate,We are hiring for the Position of Business Analyst Manager at Bangalore/Remote.Interested, Immediate and Relevant candidate can share their profile here (narendra.kumar@acldigital.com)What you will do as a Blue Planet Professional Services Business Analyst Manager?Your primary activities will include:Interact with both internal and external...

  • Lead Business Analyst

    1 week ago

    Bengaluru, Karnataka, India ACL Digital Full time

    Dear Candidate, We are hiring for the Position of Business Analyst Manager at Bangalore/Remote. Interested, Immediate and Relevant candidate can share their profile here ( ) What you will do as a Blue Planet Professional Services Business Analyst Manager? Your primary activities will include: Interact with both internal and external...

  • Lead Business Analyst

    1 week ago

    Bengaluru, Karnataka, India ACL Digital Full time

    Dear Candidate,We are hiring for the Position of Business Analyst Manager at Bangalore/Remote.Interested, Immediate and Relevant candidate can share their profile here (narendra.kumar@acldigital.com)What you will do as a Blue Planet Professional Services Business Analyst Manager?Your primary activities will include:Interact with both internal and external...

  • Lead Business Insights Analyst

    2 weeks ago

    Bengaluru, Karnataka, India beBeeInsights Full time ₹ 9,00,000 - ₹ 12,00,000

    Lead Business Insights AnalystWe are seeking an experienced Lead Business Insights Analyst to join our team.Key Responsibilities:Reporting & Dashboarding: Manage recurring and ad-hoc reporting using Excel and other tools, conduct deep-dive analyses to uncover insights, trends, and optimization opportunities, and design, build, and manage interactive...