Blackbaud India | IT Support Analyst, Staff B | hyderabad
15 hours ago
The IT Support Analyst within Blackbaud Corporate IT is a level 2 technical support role that includes complex troubleshooting and customer support for the company’s different endpoints. You will work closely with the Service Desk and System Engineering teams to ensure excellent system support.
What you’ll do:
Assist with in-office support needs and handle Live Support Requests, including phone and chat support.
Provide support for the endpoint (desktop environment, VDI, mobile, etc.) as well as configure, install, maintain and repair a variety of endpoint products (PCs, MACs, Scanners, Printers, Peripheral devices)
Provide hardware maintenance and installation, desktop software installation and/or troubleshooting, desktop image deployment and maintenance as well as mobile device management.
Provides Service Desk escalation support and conduct complex troubleshooting and root cause analysis
Understand Knowledge Centered Solutions methodology and apply KCS to daily incident management
Create new or update current knowledge base articles based on customer incidents as part of the workflow
What you’ll bring:
3+ years of related experience
In-depth Knowledge of Windows OS and MS Office suite products
Experience with Apple operating systems and mobile devices
Experience with ServiceNow or other ticket tracking software
Solid experience in ITIL service management processes, with practical knowledge and experience in the Service Transition lifecycle processes
Certifications, Licenses, Registrations: A+, Net+ recognized
Able to work flexible hours as required by business priorities
This is an in office/in person support role
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hyderabad, India Blackbaud India Full timeAbout the role: The IT Support Analyst within Blackbaud Corporate IT is a level 2 technical support role that includes complex troubleshooting and customer support for the company’s different endpoints. You will work closely with the Service Desk and System Engineering teams to ensure excellent system support.What you’ll do: Assist with in-office support...
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hyderabad, India Blackbaud India Full timeAbout the role: The IT Support Analyst within Blackbaud Corporate IT is a level 2 technical support role that includes complex troubleshooting and customer support for the company’s different endpoints. You will work closely with the Service Desk and System Engineering teams to ensure excellent system support. What you’ll do: Assist with in-office...
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hyderabad, India Blackbaud India Full timeAbout the role:Customer Support helps customers use Blackbaud's software, including troubleshooting reported incidents and answering questions about software functionality. Associates support multiple solutions that power the social good sector. What you’ll doAuthor Knowledgebase content, utilizing KCS methodologies, to just-in-time publish or edit...
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hyderabad, India Blackbaud India Full timeAbout the role: Customer Support helps customers use Blackbaud's software, including troubleshooting reported incidents and answering questions about software functionality. Associates support multiple solutions that power the social good sector. What you’ll do Author Knowledgebase content, utilizing KCS methodologies, to just-in-time publish or edit...
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hyderabad, India Blackbaud India Full timeAbout the role: Customer Support helps customers use Blackbaud's software, including troubleshooting reported incidents and answering questions about software functionality. Associates support multiple solutions that power the social good sector. What you’ll do Author Knowledgebase content, utilizing KCS methodologies, to just-in-time publish or edit...
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hyderabad, India Blackbaud India Full timeAbout the role: Customer Support helps customers use Blackbaud's software, including troubleshooting reported incidents and answering questions about software functionality. Associates support multiple solutions that power the social good sector. What you’ll do Resolve issues for our solutions in an efficient and friendly manner. Author and publish help...
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hyderabad, India Blackbaud India Full timeAbout the role: Customer Support helps customers use Blackbaud's software, including troubleshooting reported incidents and answering questions about software functionality. Associates support multiple solutions that power the social good sector. What you’ll do Resolve issues for our solutions in an efficient and friendly manner. Author and publish help...
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hyderabad, India Blackbaud India Full timeBlackbaud was founded on the idea that technology can be a medium for social change. Over the last thirty years, we’ve delivered solutions and software to the non-profit sector, helping mission-driven organizations manage operations and engage supporters. We have the satisfaction of knowing that our solutions are making a difference every day, allowing our...
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hyderabad, India Blackbaud India Full timeBlackbaud was founded on the idea that technology can be a medium for social change. Over the last thirty years, we’ve delivered solutions and software to the non-profit sector, helping mission-driven organizations manage operations and engage supporters. We have the satisfaction of knowing that our solutions are making a difference every day, allowing our...
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Hyderabad, India Blackbaud India Full timeAbout the role:The IT Support Analyst within Blackbaud Corporate IT is a level 2 technical support role that includes complex troubleshooting and customer support for the company’s different endpoints. You will work closely with the Service Desk and System Engineering teams to ensure excellent system support.What you’ll do:Assist with in-office support...
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