Manager - Repair & Maintenance
2 days ago
Training & Development-
➤ Training on the Equipment and Operations - For Internal & External Customers.
➤ Training to new joinee Ops and BD's on machine operation, function, product calibration and basic trouble shooting.
➤ Training to RnMs or discussion once in a month. Last Friday of every month (morning time till 10 AM)
➤ Maintain a suitable RnM count in his region and share recruitment plan in comparison with deployed machines and forecasting to Technical Head.
Coordination / Reporting / Relationship building / support
➤ Actively coordination with Ops / BD and RnM team for all samplings and deployment.
➤ Availability in at least 50% Sampling and in at least 50% deployment as per the requirement in coordination with BDs / Ops.
➤ Has to visit all new installations within 3 days of deployment.
➤ Discuss monthly technical reports with RM's and Ops.
➤ One day dedicated in warehouse for QC, reports or any other work related to warehouse.
Profit Contribution / Support
➤ Ensure that person has to visit at least 15 customer per month and discuss feedback on service.
➤ Reduce Spare Parts Consumption.
➤ Plan visit to cover Key account and top accounts in the region in coordination with RM's and Ops.
➤ One day dedicated for Cold calling as per the plan shared by the RM's.
➤ One day dedicated for Customer experiance as per the plan shared by the RM's.
➤ Make a customer list with RMs and plan for PM in his presence. Actively involvement required. top 5 client / 25 mcs.
Service Responsibility
➤ Ensure that Customer Complaints are attended with complete satisfaction.
➤Understanding of serivce support needs and delivering relevant strategies.
➤ Ensure that RnM team must perform as per the responsibility defined for them.
➤ Ensure all service calls must be recorded in the system.
➤ Closely monitering equipment Downtime, Equipment Reliability, repeated calls and Equipment Uptime .
➤ Issues feedback to technical / NPD team for all calls.
➤Ensure All NPS and QFS feedbacks are tracked and answered promptly.
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