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Senior Learning System Administrator

2 months ago

Gurgaon, India Valvoline Global Operations Full time

Why Valvoline Global Operations?

Valvoline Global is a worldwide leader in automotive and industrial solutions, creating future-ready products and best-in-class services for partners around the globe. Established in 1866, we introduced the world’s first branded motor oil, claiming our position as The Original Motor Oil. As an affiliate of Aramco, one of the world's largest integrated energy and chemicals companies, we continue to invest strategically and expand globally, driving unparalleled product innovation and sustainable business solutions.

Our corporate values of care, integrity, passion, unified, and excellence shape everything we do. Living out our values is what makes our company, our employees, our partners, our customers, and the communities we serve great.

When you join Valvoline Global, you join a culture that is committed to: treating all people with care, operating with integrity, striving for excellence in everything we do, showing passion about delivering on our commitments, and being unified in all our enterprise endeavors.

Job Overview

The Sr. Learning System Administrator will be responsible for managing and maintaining VGO’s global, training platform, which primarily includes establishing and testing content, overseeing user accounts/audiences, partnering with customers and vendors, managing system enhancements, as well as troubleshooting issues. This role will help to establish/facilitate a Governance Advisory Council and serve as a liaison between end users and LMS System. This role may mentor junior team members.

In addition to that, this role will identify services that would appeal to new clients, manage company and client expectations, develop ways to improve the customer experience and build brand loyalty, research market and industry trends, manage online promotion/marketing of Telecom courses through Google Adwords, Facebook, & LinkedIn, work with LMS providers to remain current on system upgrades, evaluate new features, implement as needed, manage change for enhancements and assist with stakeholder adoption, collaborate with colleagues, recommend process improvements and system enhancements to meet changing needs and engage with global HR Technology team to knowledge share and ensure process.

Primary Duties and Responsibilities

  • Manages LMS functions, including system monitoring, data management, maintenance of system parameters, management of user roles, and interface with integration vendors. Interface with vendors and technology providers to configure, test, and implement tools and functionalities to enhance the LMS environment to meet internal and external needs
  • Oversees the creation, edit and/or retirement of training items and curricula in the LMS. Edits/links training materials to ensure availability to users via the LMS File and maintain training records for easy retrieval. Administer LMS, including uploads, enrollments, user accounts, attendance, notifications, troubleshooting, testing, and customer support
  • Serves as the LMS project manager and troubleshooter for user interface issues, navigation challenges, and other obstacles related to the system. Provides technical support and training to users. Support the instructional design efforts including providing guidance on overall course structure, creating support materials, knowledge assessments, and course feedback as needed
  • Generates metrics, reporting and trends as determined by the business (data, frequency, format, etc.) and communicate as appropriate
  • Works with internal teams and vendors to automate various processes and tasks within the learning environment. Collaborates with cross-functional teams to ensure that the LMS is meeting the needs of our organization. Promoting new content and functionality to the user community
  • Other duties and responsibilities as determined by Valvoline from time to time in its sole discretion

Primary Interactions - Internal and External

Internal :

  • Regular contact with Corporate & Plant/Warehouse Employees, Sellers (Direct/Nat’l Acct. & Indirect), Marketing, Product, Identity and Access Management, Global Brand Equity & Digital, IT, EH&S, Organizational Development, Supply Chain teams

External :

  • Channel Partners, Customers, Vendors, & Content providers

Education

Bachelor’s degree (master’s preferred) in applicable fields of study, such as Educational Technology, Instructional Design, Training/Education, Technical Writing (or a related field).

Work Experience

  • Minimum 7 years of experience in LMS/LXP Administration required

Preferred :

  • Minimum 4 years eLearning authoring tools (i.e., Articulate Storyline/RISE, Adobe Captivate, etc.); multimedia tools (i.e., Audacity, Camtasia, Adobe Premier Pro, Adobe Illustrator, Photoshop, etc.)
  • Minimum 4 years using data to evaluate learning solutions and making improvement recommendations
  • Ability to interface with global customers where English is not the native language.
  • Intermediate experience in instructional design, online development/graphic tools, and usability.

Knowledge, Skills, and Competencies

  • Advanced knowledge of user roles/privileges, common problems, functional implementations, maintenance, and reporting/visualizations
  • Advanced knowledge of eLearning standards, including Sharable Content Object Reference Model (SCORM), AICC, and xAPI
  • Advanced technical skills and ability to troubleshoot issues as well as conceptualize and fulfill creative solutions
  • Ability to influence peers and leaders when presenting solutions and recommendations
  • Strong knowledge of adult learning (i.e., ADDIE Model, Design Thinking, Kirkpatrick Model, Bloom’s Taxonomy, etc.), instructional design theory and models, learning styles, and performance improvement models
  • Solid analytical skills, attention to detail, problem-solving and fact-based decision-making abilities
  • Strong project management skills with ability to manage multiple, complex projects with tight timeframes in a matrixed environment
  • Excellent written and communication skills.
  • Ability to learn new information and processes quickly
  • Strong customer orientation
  • Expert in use of Microsoft Office Suite PowerPoint, Word, Excel
  • Experience with remote training using asynchronous meeting tools such as NetMeeting, Webex, or LiveMeeting

Physical Requirements/Work Environment

  • Prolonged sitting throughout the workday with occasional mobility required.
  • Position may be remote with travel to corporate office or other locations within the organizational footprint

Valvoline Global provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Are you good at what you do? Join us.

The Company has put a process in place to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided, upon request, to applicants with disabilities in order to facilitate equal opportunity throughout the recruitment and selection process. Please contact Human Resources at 1-800-Valvoline or email to make a request for reasonable accommodation during any aspect of the recruitment and selection process. The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.