Lead Service Design Manager

1 week ago

Bangalore, India Angel One Full time
Angel One is one of India’s fastest growing fin-techs, on a bold mission to make investing simple, smart, and inclusive for every Indian. With over 3+ crore clients, we’re building at scale – and building for impact.

Our Super App helps clients manage their investments, trade seamlessly, and access financial tools tailored to their goals. We are working to build personalized financial journeys for our clients, powered by new-age tech, AI, Machine Learning and Data Science.

Be part of a team that’s moving fast, thinking big, and building for the next billion.

Innovation Runs Deep: From AI to real-time data infra, you’ll work on tech that’s ahead of the curve and solve problems that truly matter.
Build India’s #1 Fintech Platform: We’re not just disrupting finance – we’re shaping how the next billion Indians access wealth.
Scale It: You’ll have the freedom to lead, the resources to build, and the opportunity to leave your mark.

Group Manager - UX Research & Service Design

Define and evolve the research and service design function for Angel One’s product ecosystem.
Partner with Design, Product, Data, Engineering, and Business teams to embed user insight and service thinking into product roadmaps.

~ Team Management & Mentorship :

Lead, mentor, and grow a high-performing team of UX Researchers and Service Designers.
Oversee foundational, generative, and evaluative research to inform decisions across product lifecycles.
Service Design & Systems Thinking :

Drive end-to-end service design initiatives including journey mapping, ecosystem modeling, and blueprinting.
Ensure consistent experiences across channels (mobile, web, assisted journeys) through thoughtful orchestration of service touchpoints.

~ Build frameworks, tools, and processes to scale research and service design maturity across the org.
Advocate for ethical research practices, accessibility, and inclusion in design.

10+ years of experience in UX Research, Service Design, or related fields, with at least 3+ years in a leadership role.
~ Deep understanding of qualitative and quantitative research methods, with hands-on experience in applying them at scale.
~ Strong experience in service design tools (e.g., journey maps, service blueprints, ecosystem diagrams).
~ Prior experience in fintech or platform products is a strong plus.

Flexible work model: Whether you're remote, hybrid, or in-office, we trust you to work where you thrive and deliver with impact.
Empowered Growth: We invest in your growth and empower you to explore your full potential.
Exceptional Benefits: Our comprehensive benefits package includes health insurance, wellness programs, learning & development opportunities, and more.

For a deeper dive into our company culture and vision, explore our

At Angel One, our thriving culture is rooted in Diversity, Equity, and Inclusion (DEI).
As an Equal opportunity employer, we wholeheartedly welcome people from all backgrounds irrespective of caste, religion, gender, marital status, sexuality, disability, class or age to be part of our team.We believe that everyone's unique experiences and viewpoints make us stronger together.

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