Senior Service Delivery Manager

4 days ago

Bangalore, India Körber Pharma Full time
Service Delivery Manager (SDM) Pioneer your career We develop future technologies and support talents to deploy their skills and reach their full potential. We are seeking an experienced professional to manage and lead the customer maintenance organization. The role requires strong expertise in maintenance contracts, customer relations, and quality management, with the ability to drive operational excellence, ensure contractual compliance, and maintain customer satisfaction.

Customer Relationship Management
Maintenance Deliveries & Operations
Accountable for end-to-end maintenance service delivery.
Ensure smooth on-boarding of new customers transitioning from deployment to maintenance phase.
Commercial & Contract Management
Drive the contract lifecycle from creation of SOWs, purchase orders, to invoicing.
Ensure timely and accurate billing for maintenance services.
Quality & Compliance
Ensure adherence to quality management processes and standards.
Collaborate with cross-functional teams to drive improvements in service delivery.
Maintain compliance with industry regulations (IT, pharma, or relevant quality-driven sectors).
Support business growth by identifying upsell/cross-sell opportunities within maintenance services.
Provide guidance and mentorship to internal teams supporting maintenance operations.

Qualifications & Experience
Overall 10–15 years of professional experience, with at least 5 years in similar roles.
Strong background in IT, Pharma, or other quality-driven industries.
Demonstrated experience in managing AMCs, renewals, and customer maintenance services.
Ability to manage P&L, contracts, and customer-facing operations.
Preferred relevant experience in Quality Management.

Körber Business Area Pharma is the leading provider of MES (Manufacturing Execution Systems) software to the pharmaceutical and biotech manufacturing industry. Our first-in-class Werum PAS-X software offering allows our customers to control and record the making of life-saving therapies to ensure the best possible business and patient outcomes. We are seeking talented individuals as we look to transform our business and products to meet the constantly shifting demands of the ongoing revolution in factory digitization and automation.
Competitive compensation package.
Opportunities for professional growth within a global organization.
Continuous learning and development opportunities.

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