ServiceNow Support Specialist

18 hours ago

India FedTec Full time
ServiceNow Support Specialist FedTec is seeking a ServiceNow Support Specialist to provide technical support, perform system maintenance, and assist end-users with ServiceNow-related issues. The ideal candidate will have a solid understanding of the ServiceNow platform, IT service management (ITSM) principles, and general IT operations. This role involves troubleshooting incidents, resolving service requests, and ensuring the smooth operation of the ServiceNow environment.

India (100% Remote)

Troubleshoot and resolve issues related to the ServiceNow platform.

Provide support to end-users, addressing their questions and concerns regarding the ServiceNow platform.

Collaborate with other IT teams to ensure seamless integration and operation of the ServiceNow platform.

Ensure all support activities comply with IT security policies and federal regulations.

ServiceNow Certified System Administrator (CSA) required

~5 years of experience in Information Technology operations.

~ Experience with ServiceNow, help desk processes, applications, networking, Office 365, and Azure.

~ Familiarity with IT security policies.

~ Bachelor's degree in Information Technology or Computer Science is preferred. Strong problem-solving and customer service skills.

Health & Wellness: Medical, dental, and vision plans with valuable features like Telehealth virtual care and resources to support your physical and mental well-being.

Generous paid time off to relax and rejuvenate.

Financial Security: 401(k), company-paid short- and long-term disability, life insurance, and additional voluntary coverage.

Life & Family Support: Employee Assistance Program (EAP), Pet Insurance, and Prepaid Legal services.

Recognition & Growth: The FedTec Applause program rewards outstanding contributions, while our Learning & Development programs support your career growth.

Fitness & Wellness: The FedTec Fit Program includes an on-staff Fitness Coach, personal and group training sessions, company fitness challenges, and ongoing wellness support.

As an Equal Opportunity Employer, we consider all qualified applicants without regard to disability, protected veteran status, or any other status protected by law. We are committed to a fair and inclusive workplace where advancement is based on merit, skills, and contributions.

If you feel that your qualifications, talents, and values align with our culture, we welcome you to apply by submitting your resume today

No Agencies Please

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