Senior Implementation Engineer

2 weeks ago

Bengaluru, Karnataka, India Whatfix Full time
Whatfix is a data-driven digital adoption platform (DAP) that enables organizations and users to maximize the benefits of software. Whatfix acts as an interactive overlay on top of any application to guide users with real-time guidance, self-help support, and user feedback. With product analytics and AI, Whatfix enables scalable success with technology, maximizing productivity, and leveraging data-driven insights for better decision-making. Whatfix has raised $140 million to date and is backed by marquee investors including Softbank, Sequoia, Dragoneer, and Cisco Investments.

"Whatfix has been named among the top 20 B2B tech companies like Adobe, PayPal, and Cisco.

With YoY revenue growth of over 65%, we have also been recognized among the top 20 fastest-growing SaaS companies worldwide in the SaaS 1000 list.

Recognized by Forrester and Everest Group as a 'Leader' in the digital adoption space, and listed by LinkedIn among one of the Top 5 startups in India in 2020

Successfully manage and execute technical proof of concepts (POCs), on-site or remote

● Responsible for representing the product to customers and at field events such as conferences, seminars, etc.

● Partnering with sales executives to plan, prepare and execute on strategic deals in complex sales cycles

● Collaborate with sales teams to understand customer requirements and provide sales support
• Respond to technical objections and articulate the value and return on investment delivered

● Liaise with the Engineering, Product, Marketing, and Sales teams to provide consultative technical expertise for all customer needs

● Effectively communicate & build confidence with customers across teams (Engineering, Product, Marketing, and Sales)

5+ years Technical Pre-Sales / Sales Engineering / Solutions Engineering or just strong Web Development experience

● Understanding of the fundamentals of front-end development

● Hands-on development with HTML5, CSS3 (Animation, Grid, Flexbox), vanilla JavaScript(ES5, ES6 and beyond) would be great to have

● Bachelors in Computer Science or a related field is strongly preferred

● Solid technical background with understanding and/or hands-on experience in software development and web technologies

● Experience with implementing software products or solutions for large enterprises

● Understanding of high-performance software, SaaS

● Domestic and occasionally international travel required

● Shift Timings: EMEA

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