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Associate Director of Risk Management
2 weeks ago
About the Team The Risk team at Navi is responsible for identifying, assessing, and mitigating potential risks across the organization. The Fraud Risk & Strategy (FRS) team, part of the Risk function at Navi, owns fraud risk prevention, detection and investigation across all of Navi's business. To achieve this, FRS partners with Tech, Product & Analytics teams to define fraud controls, set up alerts as well as identify suspicious patterns through investigations. Navi is looking for an Associate Manager– Fraud Risk & Strategy (Investigation) to lead and execute high-quality, end-to-end fraud investigations across its financial services businesses, including Lending, Payments, Digital Gold, and AMC. This role is crucial in safeguarding Navi against financial fraud by identifying fraud triggers, uncovering root causes, supporting recovery efforts, and collaborating closely with internal teams and external stakeholders, including law enforcement agencies. The role demands strong analytical capabilities, field investigation skills, and a proactive mindset to detect and mitigate fraud risk at scale. End to end Investigation of suspect and confirmed fraud cases (Lending, Payments, Digital Gold, AMC), except employee frauds Gather evidence, interview witnesses, with field visits wherever required Liaison with stakeholders (internal & external) for investigation Work towards fraud recovery and necessary corrective action (initiating police case / legal action, etc.) Understand MO and create RCA of each case, presenting quality reports to all relevant stakeholders and senior management Call customers to understand the application process, other issues Check KYC regularly for fraud triggers Hindsight of a large database for all financial services products within the scope identified above (need basis) to identify fraudulent triggers, and drive to conclusion Help maintain internal MIS on Frauds, repository of investigation reports, complaints, etc. Maintain agreed TAT and Quality management of RCU activity Work on improving Hit rate, report quality Month-end support, billing Analytical and investigation skills (lending products, digital lending &
