Customer Support Executive
3 days ago
CUSTOMER SUPPORT EXECUTIVE AT ETERNZ About Eternz: As a meticulously curated platform dedicated to Jewelry, our core mission is to transform & elevate customers’ discovery and shopping experiences. We are on a mission to redefine how India discovers, buys, and experiences Jewelry online. We have partnered with exceptional brands and visionary designers, ensuring that customers have access to a collection of high-quality and trendsetting Jewelry. Our aim is to help brands acquire better and grow their business, enable distribution for national & international brands in India. Role Description: Blended Channel We’re looking for a passionate and experienced Customer Support Executive who thrives in a fast-paced startup environment. This is a full-time, on-site role focused on delivering delightful customer experiences across Live Chat, Email, and Calls (Inbound & Outbound). You’ll play a critical role in addressing customer queries, resolving issues, and managing escalations while embodying the voice of the brand across every interaction. Key Responsibilities: • Handle customer interactions via live chat, email, phone calls (inbound & outbound), and social media. • Resolve product-related and order-related concerns with empathy and efficiency. • Manage and de-escalate customer issues with patience and professionalism. • Collaborate with internal teams to drive faster resolutions and close the loop with customers. • Maintain detailed records of customer interactions using Freshdesk (or similar tools). • Suggest process improvements based on recurring queries or pain points. What We’re Looking For: • Minimum 2 years of experience in a blended customer support role (chat, email, voice). • Fluency in Hindi and English is mandatory. Proficiency in South Indian languages is a plus. • Excellent verbal and written communication skills. • Strong problem-solving skills with a customer-first mindset. • Prior experience in D2C/e-commerce brands is preferred. • Ability to thrive in a fast-paced, startup environment and work across multiple communication channels. Bonus if you have: • Experience handling customer escalations. • Familiarity with jewelry or fashion retail industry. • Comfort with tools like Freshdesk, Google Sheets, or CRM platforms. Additional Details: • We are an early-stage start-up and valuable achievements take time & efforts. Hence it is a 6-day work week. • We believe in speaking to customers regularly to build Eternz the right way. • Location: HSR, Bangalore Apply at: Website:
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Customer Support Executive
4 days ago
bangalore, India The Stack Full timeCustomer Support Executive Location: Goa (Full-time, In-office) Company: The Stack About The Stack The Stack is a venture backed efficacy-driven wellness brand built on clinical science, transparency, and global quality standards. We serve a discerning customer base that values credibility, clarity, and premium execution. As we scale, we are looking for...
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Customer Support Executive
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bangalore, India Shyaway Full timeJob Title: Customer Support Executive Location: Vanagaram, Chennai Experience: 0-5 Years Qualification: Any Bachelor's Degree Fluency in English and Hindi (Mandatory) Job Description: We are looking for a dedicated Customer Support Executive to manage customer interactions and ensure a high level of service satisfaction. The ideal candidate should possess...
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bangalore, India Everdion Full timeCompany Description Everdion is an innovative athleisure wear brand that designs multifunctional outfits that seamlessly transition from workouts to everyday life. Dedicated to comfort and quality, Everdion ensures every piece instills confidence and meets the dynamic needs of modern lifestyles. From carefully selected fabrics to premium fits, each product...
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Customer Support Executive
2 weeks ago
bangalore, India Shyaway Full timeJob Title: Customer Support ExecutiveLocation: Vanagaram, ChennaiExperience: 0-5 YearsQualification:Any Bachelor's DegreeFluency in English and Hindi (Mandatory)Job Description:We are looking for a dedicated Customer Support Executive to manage customer interactions and ensure a high level of service satisfaction. The ideal candidate should possess excellent...
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Customer Support Executive
3 days ago
bangalore, India Eternz Full timeCUSTOMER SUPPORT EXECUTIVE AT ETERNZ About Eternz:As a meticulously curated platform dedicated to Jewelry, our core mission is to transform & elevate customers’ discovery and shopping experiences. We are on a mission to redefine how India discovers, buys, and experiences Jewelry online. We have partnered with exceptional brands and visionary designers,...
