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Customer service representative
1 week ago
We serve 100% of MBB/Big-4 advisories, clients representing $500bn of private equity capital and more than 70% of the top-20 global M&A houses. Examples include Blackstone, Goldman Sachs and Mc Kinsey. We lead the market on customer satisfaction, as validated by external research (User Evidence survey has been named as one of Europe's top 50 fastest growing businesses, operating globally with offices in Amsterdam, London, Frankfurt, Warsaw, and Bangalore.
The Global Research Centre in Bangalore is set to drive the company's ambitions to become the leading global market player. We are looking to scale up our team with high calibre, experienced individuals, motivated for a high growth career path at a leading international Fintech player.
What will be your responsibilities?
You will be the backbone of our customer service, supporting our Customer Success team across regions. As Customer Service Representative you will work independently, act as the key contact for customer support and support our strategic market initiatives. This entails:
Customer Support – You maintain a positive, empathetic and professional attitude toward customers at all times, resolving customer queries in a customer-centric way
Being the voice of the customer - You gather and structure feedback from customers that is used by the entire organization to improve our product and develop new features
Research support and preparation - You support our research function in vetting and prep work for investor portfolios coverage based on customer requests.
Gathering customer information – As a core member of our client-facing team you will engage with our clients proactively to support strategic initiatives
Driving cross team collaboration – As a focal point for the quality of our end users' experience you will regularly liaise with all different departments and verticals
Using digital tools in your daily work – You efficiently leverage tools like our CRM system and CS tools to ensure a smooth user experience and proactively act upon relevant CS KPIs
Optimizing our ways of working – You can actively shape our processes and structures as we grow and drive the future of Customer Success at
Who are you?
We are looking for someone who is passionate about supporting and exciting our customer group of PEs, M&A Advisors and Consultancies. You like to roll up your sleeves and are excited about the tech-enabled future of deal making. Moreover, we are looking for the following:
Relevant experience – You have excelled in a client-facing or research-focused role, ideally in the PE/M&A industry, for at least 4 years.
Education – You hold a university degree from a leading university.
Customer-centric – You have a value-driven customer-first mindset and are keen to deliver top customer experience.
Structured – You are well organized and can manage diverse priorities
Communication – You are able to manage customer satisfaction through active listening and problem-solving. You have excellent communication skills, both verbal and written.
Languages – You are fluent in English.
Shift timings are 21:00 IST to 05:00 IST. Candidates should be flexible to work in rotational shifts as we transition to 24/7 coverage.
Bonus points for:
Experience with customer-centric approaches
Experience within the PE/M&A industry
Experience with company research
What we offer:
Flexibility and freedom
Excellent compensation plus night shift / weekend shift allowance as per policy
A supportive and collaborative team culture
Well-funded company that is healthy and fast-growing
Company-wide outings and events
We are the European leader with global aspirations, working towards unicorn status; this is the right time to come onboard and take that ride with us
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