Publicis Re:Sources | Voip Engineer | gurgaon
1 month ago
In addition to providing essential, everyday services to our agencies, Re:Sources develops and implements platforms, applications and tools to enhance productivity, encourage collaboration and enable professional and personal development. We continually transform to keep pace with our ever-changing communications industry and thrive on a spirit of innovation felt around the globe. With our support, Publicis Groupe agencies continue to create and deliver award-winning campaigns for their clients.
About the Role - VOIP
Responsibilities -
Knowledge of Cisco Unified Contact Center Enterprise (UCCE or UCCX), Cisco Unified Communications Manager (CUCM) and MS Team.
Knowledge of Voice Protocol Suits, SCCP, MGCP, SIP and H.323
Basic knowledge of Networking.
Collaborate with help desk to resolve trouble tickets and resolve end-user issues.
Experience on Video device such as Cisco or Polycom is added advantage.
1 - 3 years Cisco UC/Voice (Call Manager, Unity, UCCE, MS Team) experience
Experience with VoIP environments
Qualifications -
Must completed full time bachelor's degree.
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