Operations & Client Support Manager

1 day ago


New Delhi, India Flexing It® Full time

Flexing It is a leader in the professional freelance and on-demand talent space with focus on India, SEA and the Middle East. We help 3,000+ organizations across 50+ countries connect with top-tier independent consultants, senior executives, subject matter experts, and boutique firms. We provide flexible, alternate engagement formats to solve strategic, operational, and leadership needs with speed and precision. Visit us at to know more.We are looking for an Operations and Client support Manager to join our team. Some of the qualities we are looking for are:Self-starter with high energy – experience in a fast-growing startup will be a plusSolid analytical and problem-solving skills8-10 years of relevant work experience, preferably in a B2B settingAccount Management experience with large corporates is preferredStrong communication and inter-personal skillsPersonal and professional integrityKey responsibilities:Client support for projectsUnderstanding requirements of the key accounts assigned and guiding associates on leveraging the platform to find the perfect fit consultants (guidance on ideal profile, making optimal use of the technology)Reviewing the shortlist of consultants for a project and sharing those with the clientSupporting associates where needed on consultant interaction for negotiation on fees, etc.Staying in touch with clients for query resolution and any support requiredAccount ManagementOwn and build strong relationships with key accounts assigned. This will include staying in regular touch with clients, updating them on new products and servicesTake ownership for revenue targets for the assigned accountsRepresent Flexing It externally and undertake calls and presentations with new clientsCross-cutting initiativesOwn and drive cross team projects from time to time which could include driving specific partnerships, taking the lead on a product/tech related process, etc.


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