Senior Brand Advisor

1 day ago

Bangalore, India GRAM HR Solutions. Full time

Company - Client of GRAM HR Solutions Position - Sr Enrolment Advisor(UK education market experience is a must) Joining - Immediate As a Student Enrolment Advisor for the Asia region presenting UK University, you will use your sales and customer service expertise to help grow the university brand, achieve enrolment and revenue targets,and deliver an exceptional experience for every prospective student. This is an excitingopportunity offering a defined careerpathway and excellent prospects for advancement for the right candidate. Reporting to the Manager, Student Enrolment in London and with local line management in India, you will be working as part of an international student recruitment team for an innovative international UK accredited institution. The Student Enrolment Advisor, Asia will be responsible for meetingconversion and enrolment targets while providingan outstanding standard of service through a consultative, student-focused approach. You will engage with prospective studentsthroughout the enquiryand application journey, guiding them with professionalism to ensure a seamless and positive experience from first contact to enrolment. Proactively engage with prospective students in Asia who have enquired at thenew university throughvarious channels, including social media, phone calls, emails, events, and in-person meetings. Execute outreach emails,WhatsApp, phone calls to prospective students. Address enquiries and question via Live Chat. Schedule and conduct prospective students’ online meetings, presenting the new university and encouraging them to enrol. Serve as a knowledgeable resource on courseofferings, admission criteria, financial aid options, and scholarship opportunities. Relationship Building: CRM, Data, and Reporting: Ensure the accuracy of data withinthe CRM and ensure the data captureof all potential students. Aid with reporting as required by downloading data foranalysis and reports and supporting the creation of the student enrolment dashboard You love both customer serviceand sales equallyand keen for a challenge to help build a premium education brand in the London education market. You think constantly of the customerand have experience in a customersales and service. You take care of the customerfrom its hiringstage to retiring(Counselling to Enrolment to VISA assistance to Orientation and beyond). You love data and understand its important in making well-informed, data-backed decisions. You can handle executing in a start-uptype environment, whilstnew processes, procedures, and policies are being developed. Experience and qualifications: ~5+ years’sales & customerservice experience ideallyin higher education, student Digitally savvy - understanding digital channels, CRM systems with the abilityto follow up enquiries from online enquiries via phone, WhatsApp, and Live Chat. Previous experience in admissions, recruitment, student services, or related fields within higher education. You must be comfortable talking on the phone, presenting via online meetings, conducting face to face tours and selling the University Brand at careerevents and conferences. Proficiency in Microsoft Officeapplications, including Excel. Proficiency in English & Hindi is required, proficiency in other languages a plus. Bachelor's qualifications ideal, particularly if you personally have experienced being an international student in a foreign country.

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