Mega Walk-In Drive | Chat

2 weeks ago

delhi, India HCLTech Full time
HCLTech | Walk-In Drive | Chat & Email Support | 23rd and 24th November | Hyderabad
Dates: 23rd & 24th November
Time: 10:00 AM - 5:00 PM
Address: Advance Business Hub, An Ascendas IT Park, Building H-01B, Phase 2, HITEC City, Hyderabad, Telangana 500081
Work Location: Hyderabad
Contact Persons: Shikha Tanwar (7678561318)
Chat/Email Support Executive
Designation : Associate/Analyst
Experience Required : 2+ years
Job Profile
Provide high-quality chat and email support, ensuring adherence to response times and customer satisfaction metrics.
Responsibilities
Resolve technical Ad Serving issues via email/chat.
Investigate, escalate, and follow up on issues appropriately.
Ensure compliance with CSAT and other metric goals (e.g., Total Resolution Time).
Required Skills
Excellent written and verbal communication skills.
Basic understanding of HTML , JavaScript , CSS , and Digital Ads behavior .
Strong troubleshooting and analytical skills.
General Requirements for All Roles
Shift : US Shifts (Night Shifts)
Customer Service Skills : Empathy, ownership, and sincerity are crucial.
Qualification : Any graduate
Join us for the Mega Walk-in Drive to explore exciting career opportunities in customer service roles

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