Business Analyst

3 weeks ago

Mumbai, India LeadSquared Full time

About LeadSquared:

One of the fastest-growing SaaS companies in the CRM space, LeadSquared empowers organizations with the power of automation. More than 1700 customers with 2 lakhs+ users across the globe utilize the LeadSquared platform to automate their sales and marketing processes and run high-velocity sales at scale.

We are backed by prominent investors such as Stakeboat Capital, and Gaja Capital to name a few. We are expanding rapidly and our 1300+ strong and still growing workforce is spread across India, the U.S, Middle East, ASEAN, ANZ, and South Africa.

Among Top 50 fastest growing tech companies in India as per Deloitte Fast 50 programs

Frost and Sullivan's 2019 Marketing Automation Company of the Year award

Among Top 100 fastest growing companies in FT 1000: High-Growth Companies Asia-Pacific

Listed as Top Rates Product on G2Crowd, GetApp and TrustRadius

Professional Services @ LeadSquared

At LeadSquared, the PS team works with the sales team to build solutions for our customers and own the implementation and onboarding of new clients. The team is super critical as it directly impacts revenue and customer satisfaction. If you love to interact with customers globally and solve their problems with your expertise in solutioning and implementation, then you should certainly join this team

The Role:

  • Understand customers’ business needs and devises appropriate solutions using LeadSquared.
  • Understand the software and tools ecosystem of the Customer and come up with the best possible ways of connecting LeadSquared to them.
  • Come up and implement the best way of importing existing customer data and digital assets.
  • Execute the implementation plan: Make the customer live within the promised timeframe.
  • Be single point of contact for customer on implementation including any integrations.
  • Communicate work status to client and internal stakeholders on a regular basis.
  • Work with Sales, Customer Success and Customer Support teams to ensure that they understand any customizations done or unique needs served for the customer.
  • Work closely with the product development team to share client feedback and for post-implementation reviews.
  • Track key metrics and KPIs related to implementation success.
  • Identify implementation areas that can be automated and work with the product or customer success teams to automate them.
  • Upsell / cross-sell LeadSquared product or services wherever applicable.

Requirements:

  • A bachelor’s or master’s degree engineering or technology.
  • 2-3 years of mandatory experience in Implementation world class products.
  • Experience in BFSI clients
  • Ability to manage multiple clients and projects/task simultaneously.
  • Exception problem solving and solution skills.
  • Customer success-oriented attitude
  • Excellent written and oral English skills.
  • Understanding of how cloud-based applications are delivered and consumed.
  • Understand of unique feature and challenges of SaaS applications.
  • Exceptional critical thinking skills is a plus.
  • Flexibility to travel is required.
  • Timely execution-oriented professionals will be preferred.
  • Focus on quality and attitude to excel will be a big plus.

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