Client Relationship Manager
5 hours ago
About 2gethr : More than a co-working delight, 2gethr is the tale of creating a space for individuals & companies to chase their dreams & make them happen.
2gethr has to offer a combination of three elements—home, work & leisure. What we wanted from our space was to stir emotions within our members & employees; to become an emblem of dream starter.
Our latest co-working space, 2gethr ORR, has been designed with flexibility in mind. The in-house Design Team has worked with Zyeta's team to build an aspirational environment where everyone aspires to become better versions of themselves.
Being the & Southeast Asia's first WELL Precertified v2 co-working space, we make sure to offer a holistic experience to everyone at 2gethr ORR. We always knew flexibility had to be our core feature, in terms of both spatial design & community culture. Keeping this in mind, 2gethr ORR has been designed with a host of amenities that support our members 24x7—whether to take a quick nap & recharge before the next big meeting or sweat it out with the team during a brainstorming session.
Reporting to – Lead – Community & Operations
Job Description: Community Manager
Position Overview: A Community Manager is a vital role within an organization responsible for building and maintaining a strong and engaged community around a product, brand, or cause. The primary goal of a Community Manager is to foster a sense of belonging, trust, and loyalty among community members while helping to achieve the organization's objectives.
Key Responsibilities:
Community Building:
Develop and execute strategies to grow and nurture the community.
Identify and engage potential community members through various channels.
Create a welcoming and inclusive environment for all community members.
Establish and enforce community guidelines to maintain a positive atmosphere.
Engagement and Interaction:
Act as the primary point of contact between the organization and the community for all the clients.
Respond to inquiries, comments, and feedback from community members in a timely and professional manner.
Foster meaningful discussions and interactions among community members.
Recognize and reward active and engaged community members.
Event Planning and Coordination:
Organize and promote events, webinars, meetups, or conferences to bring the community together.
Collaborate with other teams to ensure successful event execution.
Analytics and Reporting:
Monitor and analyze community metrics, such as engagement, growth, and sentiment.
Provide regular reports and insights to the organization's leadership.
Use data to iterate and improve community strategies.
Advocacy and Feedback:
Act as an advocate for the community within the organization, conveying their needs and concerns.
Gather and share feedback with relevant teams to drive product or service improvements.
Act as a single point of contact to existing clients and client retention.
Crisis Management:
Handle any conflicts or issues that arise within the community with professionalism and diplomacy.
Develop crisis communication plans in case of community-related issues.
Collaborative Networking:
Build relationships with influencers, partners, and key stakeholders to enhance the community's reach and impact.
Identify and leverage opportunities for cross-promotion.
Qualifications and Skills:
Bachelor's degree from any field (or equivalent work experience).
Strong written and verbal communication skills.
Excellent interpersonal and relationship-building skills.
Analytical skills to track and measure community engagement.
Crisis management and conflict resolution skills.
Creativity and the ability to develop engaging content.
A passion for the organization's mission, product, or brand.
Adaptability and the ability to work in a fast-paced, dynamic environment.
A Community Manager plays a pivotal role in shaping the organization's online presence, fostering a sense of community among its members, and ultimately contributing to its success by building brand loyalty and advocacy. This position requires a combination of strategic thinking, communication skills, and a genuine passion for building and nurturing communities.
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