Support & Reporting Advisor

2 weeks ago

Bangalore, India Tesco Full time

About the role

This role will report to our Responsible Sourcing Manager, Support & Reporting, who is based in Hong Kong. The successful candidate will be comfortable managing multiple Quality and Responsible Sourcing reports and trackers to ensure data accuracy in a timely manner. Additionally, they will play a key role in liaising between our colleagues and suppliers to provide up-to-date ethical requirements, standards, and statuses.

We are on a journey towards simplification across our data and reporting process, and this role will have opportunity to help the team reshape our reporting framework to improve our operational effectiveness.

About the team

The Responsible Sourcing team leads the ethical sourcing programmes for Tesco Sourcing to ensure the group’s human rights approach is embedded throughout our operations and is fundamental to our commitment to source products responsibly for our customers. The Support and Reporting team is the backbone of the Responsible Sourcing team, ensuring data accuracy, creating timely reports, and developing systems that support operational needs. The team is also leading and delivering the ‘Community’ project to ensure we are serving our customers, communities, and planet a little better every day.

Our India hub is based within our larger Tesco Business Solutions campus in Bengaluru. That means that while our colleagues are a core part of the wider Sourcing business globally, they also have access to the broader Tesco culture within India. We also have a number of colleagues in Delhi and Pakistan, who regularly come together with our Bengaluru colleagues to collaborate.

It’s our mission to make Tesco a great place to work and one where everyone feels welcome, and we are passionate about doing so , whether that’s across Sourcing, across India or within the wider Tesco Group.

You will be responsible for

Data & Reporting

  • Creating weekly ethical reports to track factories’ non-compliances on human rights agenda and ethical status
  • Regularly updating and maintaining the data accuracy of Quality and Responsible Sourcing reports
  • Overseeing maintenance of day-to-day ethical databases across various systems including supplier and factory’s approval/inactivation status according to non-compliance correction/audit completion status, data correction, supplier/factory’s ethical contacts etc
  • Supporting to build centralised and simplified reporting across food and non-food with data/ reporting tool/ KPI methodology alignments
  • Overseeing RS system support, ensuring systems function properly, providing user training, access right maintenance, working alongside Technology team for system bug investigation & fixing
  • Providing support for upstream audit programme, generating reports to track progress
  • Maintaining RS policies and documents, ensuring contents are up-to-date and accessible to team
  • Supporting Head of Responsible Sourcing to work closely with Quality Management System Team for group policy review project to ensure our policies are up to date online

Supplier Partnership

  • Point of contact for suppliers and colleagues for all enquiries regarding ethical requirements / standards / status etc
  • Partnering 3rd party audit firms to ensure effective ethical audit programmes, coordinating between numurous stakeholders including suppliers, assurance team, commercial / technical colleagues
  • Weekly ethical data validation, mitigating the risk of incorrect / unacceptable orders going ahead
  • Ad hoc support to RS team such as issuing supplier certificates or warning letters, sending comms to suppliers, invoice payments, membership renewal, team org chart/contacts update, logistic setup for new joiners etc
  • Handling ad hoc requests to support business operation needs, e.g. supplier / factory info update, ATO status change

You will need

  • Experience working in the sourcing industry, preferably in Quality or Responsible Sourcing departments, with experience in handling complex data sets and generating reports
  • Knowledge of social compliance standards (e.g. ICS, WRAP, amfori BSCI, SMETA, WCA, SLCP, Bluesign, etc.) will be preferred
  • Good command of Microsoft Office Excel (with knowledge of VBA Marco will be preferred), and PowerPoint
  • Able to work independently with broad instructions, managing a variety of complex task simultaneously and prioritising the things that are most important
  • Detail-minded with strong analytical skills that able to work with large data set from different systems
  • Good communication skills with fluent English and collaboration abilities to work in a cross-cultural environment
  • Able to think creatively and utilise user experience to suggest solutions that drive continuous improvement in operational effectiveness.

Strong sense of responsibility and self-motivated

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