Implementation Consulting Specialist

2 days ago

Chennai, India saasgenie Full time

Implementation Consultant – API Integrations Saasgenie Chennai, Tamil Nadu, India (On-Site) We are committed to being the premier partner for SaaS companies, dedicated to unlocking the full potential of their products for their customers. As a dynamic startup, saasgenie actively crafts the future, embracing challenges with unique strategies and creative thinking. Embark on our journey to enhance SaaS product deployment and adoption, steering the industry towards new horizons. As we continue to grow and expand our team, we are seeking an experienced Full Stack App Developer to join our journey and contribute to our culture of excellence. Position Overview: We are looking for two Implementation Consultants to lead customer onboarding and technical integration for our SaaS platform. The role focuses on configuring and supporting REST API and webhook-based integrations while working closely with customers throughout their onboarding journey. Own end-to-end onboarding projects from kickoff to go-live, ensuring timelines, scope, and expectations are met. # Understand client business processes, gather integration requirements, and translate them into clear technical configurations. # Postman, Workato, Boomi, Zapier, Make). # Run implementation status calls, share regular updates with customers, and manage risks or blockers proactively. # Provide a smooth handover to Customer Success / Support after go-live, ensuring all configuration and runbook details are documented. 3–5 years of experience in client-facing roles such as Implementation Consultant, Onboarding Specialist, Integration Specialist, or Technical Customer Success, preferably in a SaaS environment. # Strong hands-on experience with REST APIs and webhooks, including understanding of methods, status codes, headers, authentication, and JSON. # Practical experience using tools like Postman (or similar API clients) to test and debug endpoints. # Exposure to at least one iPaaS / automation platform such as Workato, Boomi, Zapier, Make, or similar. # Solid troubleshooting and analytical skills, especially around integrations and data flows between multiple systems. # able to explain technical concepts to non-technical stakeholders. # Strong project management and prioritization abilities to run multiple implementations in parallel. Experience with CRM, ERP, or marketing tools (e.g., Salesforce, HubSpot, NetSuite, or similar). Background working with JSON/CSV data, basic scripting, or SQL for debugging and validation. Prior experience in API / integration consulting or working with B2B SaaS products. Here, flexibility, quick learning, and an achiever mindset are celebrated, and every individual is empowered to excel. ai

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