Housekeeping Supervisor

Communication Speak to guests and co-workers using clear, appropriate and professional language. Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property. Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email). Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call. Assists Management Assign and ensure work tasks are completed on time and that they meet appropriate quality standards. Assist management to ensure that hourly employees have the necessary resources to effectively perform their jobs (e.g., supplies, equipment, and inventory). Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job. Ensure employee compliance with company standards and policies and external regulations (e.g., safety, OSHA, department-specific procedures such as food standards). Listen to hourly employees' suggestions for improving how work is done and how guests are served, gaining management support as needed to act upon suggestions. Assist management in establishing and communicating goals, performance expectations, timetables and deadlines for shift or departmental operations to hourly employees and ensure that they are understood. Assist management in counseling hourly employees on work related concerns and issues to ensure satisfaction and productivity. Quality Assurance/Quality Improvement Comply with quality assurance expectations and standards. Monitor the performance of others to ensure adherence to quality expectations and standards. Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Stand, sit, kneel, or walk for an extended period across an entire work shift. Enter and locate work-related information using computers and/or point of sale systems. Visually inspect tools, equipment, or machines (e.g., Move through narrow, confined, or elevated spaces. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills. Housekeeping Protocol Contact Engineering, At Your Service (AYS), Delighted to Serve (DTS), or Housekeeping office directly for urgent repairs. Identify room assignments and type of cleaning required for each room. Complete required Housekeeping paperwork, including reports, worksheets, activity logs, and checklists. Document and report outstanding issues that need to be handled to the manager/supervisor after shift is complete. Select appropriate cleaning chemicals and necessary personal protective equipment for various surfaces and cleaning jobs, following OSHA regulations and corporate standards. Complete incident reports for any incidents or accidents that occur during shift. Enter guest rooms following procedures for gaining access, such as knocking three times, saying “Housekeeping,” and ensuring vacancy before entering. Housekeeping Quality Control Inspect guest rooms after being cleaned by Housekeeper to ensure quality standards are met. Inspect public areas/bathrooms, restaurants, fitness center, pool area, offices, and service areas after being cleaned by Housekeeper to ensure quality standards are met. Housekeeping Coordination Assist Housekeeping management in managing daily activities of Housekeeping and Laundry. Communicate additions or changes to the room assignments to Housekeeping staff as they arise throughout the shift. Prepare and distribute room assignments to Housekeeping staff. Close out house at the end of shift to ensure assigned rooms were cleaned and communicate issues to next shift. Computer Skills Diversity Relations English Language Proficiency Time Management Planning and Organizing Assists Management Coaching and Developing Team Building Performance Management Related Work Experience At least 1 year of related work experience Supervisory Experience At least 1 year of supervisory experience