Service & Installation Engineer - Commercial

1 week ago

Bangalore, India Apex Tool Group, LLC Full time

Strategic Business Unit: Global Power Tools Job Title: Service Engineer, Cleco – India South The main objective of role as Service Engineer is onsite service, installation & commissioning support to assigned customers / territory under the guidance of RSM – India South. Perform hands-on on-site troubleshooting, service and repairs • Handling customer complaints & explaining repairs to customers • Installation & Commissioning support for new projects • Provide on-site technical & operational training of tools to customers • Preventive Maintenance of tools to customers in region • Generate Service revenue from Calibration, Onsite Services, Annual Maintenance Contract, Retrofits. • Coordination with Service center & technical team to resolve specific customer issues • Support to regional sales in terms - understanding RFQ, participating in technical discussion • Daily service report generation • Practice Ethical Business Code of Conduct & strict implementation of FCPA policy • Turnaround time of service/repairs • Achieve service revenue target assigned • Time taken to attend service call • Upkeep of Demo tools in region and scheduled maintenance • Provide recommendation for spares parts to customers and get repair orders • Diploma or Bachelor Degree in Electronics/Electrical/Mechanical Engineering • Min 5+ years of working experience, preferably in tool maintenance, DC Torque tools, fault finding & trouble shooting • Programing (PLC, HMI, Torque Tools etc..) • Exposure on MES, Open Protocol, Fieldbus, Factory network software’s • Why-Why Analysis • Good verbal and written communication skills in English. Flexible and able to adapt to changing situations • Comfortable in local & domestic travels Whether that be products, processes or operations, our associates strive to find new ways each day to help our end-users solve their most complex challenges. By harnessing our global resources, unprecedented insights and spirit for service, we build more than just tools for the job site – we help build the future. ATG is a global manufacturer of hand and power tools, tool storage and accessories, chain, and electronic soldering solutions with more than $1.4 billion in annual revenues. Our 6,900 global associates have built powerhouse brands like GEARWRENCH®, SATA®, Crescent®, Cleco®, Weller® and APEX® that professional trades and DIY enthusiasts alike can trust to get the job done. With our roots dating back to the 1800s, our tools have driven technological advancements that drive efficiency, speed and end-user safety in a broad range of commercial and consumer markets. You’ll enjoy competitive benefits, a healthy work/life balance and have opportunities to give back to the communities we serve. Our six core values – Customers come first, Integrity in all we do, Continuous improvement, Innovation for growth, Passion to succeed and Best talent, one team - drive our daily decisions. Connect with us on social media to learn more – LinkedIn, Instagram, Facebook and Twitter.

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