Desktop Management

3 weeks ago


Bangalore, India Tata Consultancy Services Full time

Years of experience: 4-12 years Job Location: Mumbai/Pune/Bangalore/Kolkata Must have: Your main responsibilities will include: Providing remote assistance to end-users using desktop applications, chat features, emails, and phone assistance to customers Follow KEDBs, Wikis for resolving technical issues and follow the defined processes (SOPs) while attempting to resolve the incidents Troubleshooting and resolving hardware and software issues remotely to help end-users Assisting end-users to set up accounts and install applications for a seamless onboarding experience Establishing network configurations to guarantee ideal application performance IT troubleshooting using targeted customer inquiries by conducting remote diagnostics and system analysis Giving users step-by-step instructions for resolving technological issues Responding and following up quickly to technical questions and escalating complex technical issues to appropriate teams Documenting and recording error reports and keeping track of performance indicators Collaborating with on-site technicians and customer support teams Staying updated with the latest technologies and software updates Key Requirements You have a degree/diploma in Computer Science or equivalent as well as prior experience as a Remote support engineer You possess a comprehensive understanding of the Windows, Linux, and Mac OS environments You are proficient with helpdesk and remote desktop programs like Freshdesk and Zendesk You have an advanced understanding of IT setup, hardware, and software You have an exceptional aptitude for identifying and prioritizing IT issues You possess extensive knowledge of handling IT issues for clients You have proficiency in tracking performance indicators and documenting processes. You are able to provide critical application feedback to IT developers You have excellent verbal and written communication abilities



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  • Desktop Management

    3 weeks ago


    bangalore, India Tata Consultancy Services Full time

    Years of experience: 4-12 yearsJob Location: Mumbai/Pune/Bangalore/KolkataMust have:Your main responsibilities will include: Providing remote assistance to end-users using desktop applications, chat features, emails, and phone assistance to customers Follow KEDBs, Wikis for resolving technical issues and follow the defined processes (SOPs) while attempting...


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  • bangalore, India Tata Consultancy Services Full time

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  • bangalore, India Tata Consultancy Services Full time

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  • Desktop Management

    3 weeks ago


    bangalore, India Tata Consultancy Services Full time

    Years of experience: 4-12 years Job Location: Mumbai/Pune/Bangalore/Kolkata Must have: Your main responsibilities will include: Providing remote assistance to end-users using desktop applications, chat features, emails, and phone assistance to customers Follow KEDBs, Wikis for resolving technical issues and follow the defined processes (SOPs) while...

  • Desktop Management

    3 weeks ago


    bangalore, India Tata Consultancy Services Full time

    Years of experience: 4-12 yearsJob Location: Mumbai/Pune/Bangalore/KolkataMust have:Your main responsibilities will include: Providing remote assistance to end-users using desktop applications, chat features, emails, and phone assistance to customers Follow KEDBs, Wikis for resolving technical issues and follow the defined processes (SOPs) while attempting...


  • bangalore, India ITC Infotech Full time

    Greetings from ITC Infotech!! We have an Job Oppenings for 2 locations such as :Bengaluru and Malur (Kolar Karnataka), Exp : 1 to 5 Years About the Role: Outlook configuration, Printers, Installation, Windows, Vendor Management Asset Management Email Support End User Security Management L1 Network Support (LAN) Desktop / Printer / Other IT Equipment...