Project Support Coordinator

Project Support Coordinator

Project Management Office

Idox India, Pune, Maharashtra (Office based)

About the role

The Idox Group is an AIM-listed plc, a multinational company with a UK HQ and an international outlook. We build software for government and industry to work better and comply with regulations, and are market leaders, with our broad portfolio of Products and providing services built on insight and honed with technological advances and smart apps.

With the success of our specialist Development and Testing activities based in our Pune office and ambitious growth plans to triple our number of employees in India in the next 18 to 24 months, we are recruiting for Project Administrators to join our international Project Management Office.

The Project Management team at Idox is at the heart of everything we do. The role of the Project Management Office (PMO) is to maximise predictable revenues by planning, executing and finalising customer delivery projects according to deadlines and budgets. This includes coordinating the efforts of all team members in order to deliver projects according to plan, make sure that we work efficiently within deadlines and budgets and work accurately, without misunderstanding or wastage in our work.

As an ambassador for Idox, a Project Support Coordinator will be responsible for ensuring that the customer receives a positive experience resulting from a smooth path to delivery, and together with Project Mangers, achieving clients objectives and bringing reliable revenues to Idox, within the agreed scope of our work. The PMO team is central to delivery of hundreds of successful projects, year in, year out, and as a Project Support Coordinator, you can make the role a specialism in itself or use the role to develop your career, accruing the experience necessary to become a fully-fledged, autonomous project manager in the field. This is a fast - paced environment which demands effective prioritisation, excellent time-management and multi-tasking skills. We are looking for candidates with project administration and client services experience, who are self-starting, committed and resourceful individuals with initiative and a good eye for detail.

Joining Idox as a Project Support Coordinator opens up opportunities to develop your skills and experience and work on a broad variety of projects, for the public and private sectors. You'll have a buddy and have access to a mentor from day one and will have a benefits package designed to support your well-being and flexible working, as well as your professional development.

Key responsibilities:

Project Co-ordination and Support

Independently manage the delivery of project orders and engagements, typically application upgrades and training for existing customers, engaging support from Project Managers and delivery teams as required.

Responsible for the co-ordination and progress monitoring of assigned orders and work packages.

Responsible for revenue forecasting and maintenance of key project information in a professional services automation (PSA) tool.

Maintenance of the project library and compliance with relevant standards and processes.

Order processing

Process sales orders, ensuring correct authorisation has been received if required. Issue order confirmation to internal and external customers

Manage the consumable supplier relationship and process orders with them. Place purchase orders with suppliers for scanners and consumables

Process 3rd party purchase orders in line with the project timing Manage and maintain 3rd party licence returns.

Resourcing

Process requests for services using scheduling software, ensuring that the correct order details are included in the booking.

Work closely with