SQL Customer Engineer

4 days ago

Hyderabad, India Penta Consulting Full time

We are seeking a highly skilled and proactive SQL Server Customer Engineer with deep expertise in SQL Server Core/Engine and a strong understanding of related data technologies. The ideal candidate will be capable of handling complex reactive scenarios, driving technical resolutions, and collaborating effectively with stakeholders and cross-functional teams.

Key Responsibilities:

SQL Server Expertise:

  • Demonstrate strong knowledge of SQL Server Core/Engine including concepts, architecture, performance tuning, high availability (Failover Clustering, Availability Groups), security, maintenance, and upgrade/migration strategies.
  • Stay current with the evolution of SQL Server and its enhancements across versions.
  • Apply hands-on experience in SQL Server setup, patching, and operational troubleshooting.

Data Platform Skills:

  • Possess breadth of experience across related technologies including Power BI, SSRS, SSIS, SSAS, and Azure Data Services.

Reactive Scenario Management:

  • Lead troubleshooting efforts for performance issues, high availability configurations, migrations, and security incidents.
  • Develop and execute clear action plans, ensuring timely resolution and follow-up to closure.
  • Provide SQL Server administration and operational support in reactive situations.

Stakeholder Engagement:

  • Communicate effectively with business stakeholders, application owners, and technical teams.
  • Handle escalations with professionalism and technical leadership.

Collaboration & Delivery:

  • Work closely with internal and external team members to ensure seamless delivery.
  • Be ready to contribute immediately without dependency on ramp-up or training.

Work Schedule & Availability:

  • Willingness to work in shifts aligned with client operating hours (excluding night shifts).
  • Maintain availability during allocated 8-hour weekday slots; occasional weekend work may be required based on client needs.
  • Be physically present onsite as required for delivery and client engagement.

Professionalism & Growth:

  • Demonstrate punctuality and reliability in client interactions.
  • Show commitment to continuous learning through accreditations and certifications as suggested.

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