Technical Writer

1 day ago


Bengaluru, India Check Point Software Full time

As the world’s leading vendor of Cyber Security, facing the most sophisticated threats and attacks, we’ve assembled a global team of the most driven, creative and innovative people. At Check Point, our employees are redefining the security landscape by meeting our customers’ real-time needs and providing our cutting-edge technologies and services to an ever-growing customer base.If you want to make the world a safer place – you belong with us.Major Responsibilities- Taking end-to-end responsibility for product documentation projects – from initial design & draft reviews to release- Content specialist for products – Document advanced product documentation- Create and edit Knowledge Base articles troubleshooting in articles, identify knowledge gaps.- Improve published documents based on customer and internal feedback- Work with US & IL based developers and sales engineers, to determine scope, design outline, draft documents, carry through reviews from US & IL , and then take the project to a successful conclusion and sign-off.- Work with support agents, QA and R&D to validate the technical integrity of a Knowledge Base article.- Write and edit knowledge base articles and admin guides for a product you choose to own.Desired Background- At least 3 years of experience in Technical Writing- This role is for 1 year contract.- Ability to understand technical concepts.- Excellent verbal and written communication skills- Ability to work in Agile mode- Ability to work within short deadlines.- Knowledge in cyber security - an advantage- Knowledge in MadCap Flare - an advantage- Previous technical assistance role in IT - advantage



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