Marketplace Product
4 weeks ago
Description:
In this role, you’ll get to:
Help Onboard new Marketplace partners.
Conduct third-party risk management screening to verify partners conducting business on the marketplace are legal and trustworthy entities.
Assist our marketplace partners with their new app releases.
Validate compliance of apps with branding and publishing requirements, including logos and assets, app naming, and messaging.
Ensure End User License Agreement and partner support information are available for customers on the marketplace listing and product documentation adequately supports user experience.
Conduct technical review of marketplace apps to assess the functionality and usability of app is fully compatible with the products.
Work with app developers to address and resolve issues related to the quality and functionality of their apps, and provide guidance for improving their apps.
Offer Operational assistance to programs running on Marketplace.
Security Program - Ensure app security checks and vulnerability scans are in compliance to reduce risk and critical issues for customers.
Violations program - Ensure that all current marketplace applications comply with the branding guidelines and adhere strictly to the Marketplace Partner Agreement and other terms of service.
Ensure that customer reviews adhere to standard guidelines and provide valuable insights to the app user experience.
On the first day, we'd love you to have:
This role is highly cross-functional and business/partner-facing; successful applicants will have a solid understanding of developer ecosystems, a strong emphasis on customer service, excellent communication skills, and excellent problem-solving abilities. On your first day, we’d love you to have:
4-12 years experience, Bachelor's degree in engineering (preferably software), or a related field (or equivalent practical experience)
Strong understanding of software testing methodologies, proficient in reviewing applications for functionality, performance, usability, and overall quality.
App reviewing processes, and best practices, understanding of branding guidelines and app listing compliance standards.
Ability to think critically, analyze complex problems and provide innovative solutions.
Excellent communication skills, with the ability to effectively collaborate with cross-functional teams and app vendors. Strong organizational and time management skills
Passion for technology and a desire to stay updated on the latest trends in software development and app reviewing.
Exposure to B2B marketplaces, app listing/management processes, and basics of REST APIs and console usage will be a bonus.
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