Project manager

Job Opportunity: Project Manager (Service Now & Digital Knowledge Platforms)Location: India, ChennaiEmployment Type: Full-Time EmploymentExperience: 8+ yearsCompany Overview:AVASO Technology is a global leader in providing IT solutions and services, specializing in offering top-tier support and managed services. We are committed to delivering cutting-edge technology solutions to our clients worldwide. If you’re a passionate IT professional with hands-on experience in desktop support, join us at AVASO to help businesses thrive with reliable and efficient IT services.Position Overview:The Service Now Software Project Manager leads the planning, execution, and delivery of software initiatives within the Service Now platform. This role focuses on end-to-end delivery of Service Now modules and custom solutions. The ideal candidate has a software project management background and a solid understanding of Service Now architecture and its application lifecycle.Key Responsibilities:- Lead the full lifecycle of Service Now software projects, from scoping and design to release and post-implementation review.- Manage agile ceremonies, including sprint planning, backlog grooming, and retrospectives.- Collaborate with Service Now architects, developers, and business analysts to deliver scalable, high-quality modules and enhancements.- Act as the primary stakeholder liaison, ensuring clear communication, transparency, and alignment with business goals.- Produce and maintain detailed project documentation, user stories, and technical specifications demonstrating technical writing excellence.- Establish and manage project governance, KPIs, and reporting structures aligned with organizational standards.- Oversee resource allocation and ensure all initiatives meet cost, schedule, and quality benchmarks.- Drive continuous improvement across project management processes, agile maturity, and stakeholder engagement.Required Skills & Qualifications:- Bachelor’s degree in computer science, information technology, or engineering.- Master’s degree or advanced certification (MBA, MS in IT Management) preferred.- 8–10 years of progressive project management experience, including at least 5 years delivering Service Now software projects.- Demonstrated experience managing projects involving Knowledge Base Content Management and CMDB implementations.- Proven ability to lead agile software development projects using Scrum, SAFe, or Kanban methodologies.Certifications (Preferred or Required):- PMP (Project Management Professional) or PMI-ACP (Agile Certified Practitioner).- ITIL 4 Foundation or higher (Managing Professional/Strategic Leader).- Certified Implementation Specialist (CIS) – Project Portfolio Management, CMDB, or Knowledge Management (Service Now).- Certified Scrum Master (CSM) or equivalent Agile certification.- Service Now Project Management or Service Now Fundamentals certification is highly desirable.Why AVASO Technology?- Join a dynamic and innovative team with a global presence.- Opportunities for career growth and continuous learning.- Competitive salary and benefits package.- Work with cutting-edge technologies to shape the future of IT solutions.How to Apply:Ready to take your career to the next level? Apply now by clicking the "Easy Apply" button or send your resume to AVASO Technology is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.AVASO Technology Solutions Equal Employment Opportunity (EEO) StatementAVASO Technology Solutions (referred as “AVASO”) do not discriminate against any employee or applicant for employment on the basis of race, color, sex, creed, religion, national origin, gender, sexual orientation, age, gender identity, pregnancy, genetic information, disability, protected veteran status, or any other status protected by state or local law, and it provides equal employment opportunity. AVASO is committed to providing a work environment that is free from discrimination and harassment, and we expect all employees to conduct themselves in a manner that reflects this commitment in all employment endeavors. All employment decisions are based on qualifications, merit, and business need.