LTIMindtree | Customer Support Engineer | bangalore
2 weeks ago
Job Location: Bangalore ( Hebbal , Near Manyata Tech Park )
Experience: 1 to 3 years
B.TECH/BE EDUCATION IS NOT CONSIDERED FOR THIS PROJECT.
EDUCATION - NON-TECHNICAL EDUCATION BACKGROUND LIKE B.COM, BSC, BBA, BBM ect,.
SHIFT - Rotational (24/7), NO FIXED OFF (any 5 days in a week)
Mode of work - Work from office for all 5 days
Summary:
The role involves providing 24/7 support customer support across phone, chat and webcase for a global client. The candidate needs to have excellent communication skills and an aptitude for customer service. Prior work experience in a contact center / back office environment would be an advantage.
CSA Responsibilities:
- Process Knowledge Ensure detailed knowledge of the products and services offered. Should be able to take ownership of customer queries and provide accurate information.
- Application Knowledge Ensure complete command over the tools and applications used. Prior knowledge of contact center/chat applications, ticketing tools, email would be preferred.
- Documentation skills – Should have worked on spreadsheets and document software like word, excel and PowerPoint.
- Typing speed - Good typing speed of 35 WMP with a 80% accuracy is preferred.
- Customer Service Orientation – Should have a good understanding of customer service. Should have good listening skills, attention to detail and ability to provide right help and guidance to the customer.
- Productivity – Ensure process targets on volume of tickets to be serviced, speed of response, accuracy and resolution times are met in a consistent manner.
- Team player - Should be a team player, display a positive attitude and open to constructive feedback.
- Shift Flexibility - Should be willing to work in a 24/7 shift environment and be flexible with any changes in work window as per client requirement. Should be open to split week offs and willing to support additional work hours during peak season.
- Continuous learning – Should display inquisitiveness and an appetite for constant learning and skill upgradation
- Computer Basics - Should have a basic understanding of operating on a laptop/desktop. Requires basic knowledge of keyboard shortcuts across common email, browser and Office applications.
- Prior work experience - Any prior work experience in an international customer service environment handling customer request would be preferred.
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bangalore, India LTIMindtree Full timeJob Location: Bangalore ( Hebbal , Near Manyata Tech Park )Experience: 1 to 3 yearsB.TECH/BE EDUCATION IS NOT CONSIDERED FOR THIS PROJECT. EDUCATION - NON-TECHNICAL EDUCATION BACKGROUND LIKE B.COM, BSC, BBA, BBM ect,.SHIFT - Rotational (24/7), NO FIXED OFF (any 5 days in a week)Mode of work - Work from office for all 5 daysSummary:The role involves providing...
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bangalore, India LTIMindtree Full timeJob Location: Bangalore ( Hebbal , Near Manyata Tech Park ) Experience: 1 to 3 years B.TECH/BE EDUCATION IS NOT CONSIDERED FOR THIS PROJECT. EDUCATION - NON-TECHNICAL EDUCATION BACKGROUND LIKE B.COM, BSC, BBA, BBM ect,. SHIFT - Rotational (24/7), NO FIXED OFF (any 5 days in a week) Mode of work - Work from office for all 5 days Summary: The role...
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bangalore, India LTIMindtree Full timeGreetings from LTIMindtree!!!We have an urgent requirement for EWM Technical ConsultantExperience: 5+yrsHiring Location-Across LTIMindtree LocationsJob Description:• Minimum years of experience as SAP EWM consultant with 2 implementation project experience • Support the development and maintenance of SAP EWM configuration and business process procedures....
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bangalore, India LTIMindtree Full timeGreetings from LTIMindtree!!! We have an urgent requirement for EWM Technical Consultant Experience: 5+yrs Hiring Location-Across LTIMindtree Locations Job Description: • Minimum years of experience as SAP EWM consultant with 2 implementation project experience • Support the development and maintenance of SAP EWM configuration and business process...
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bangalore, India LTIMindtree Full timeDear Candidate, Greetings from LTIMindtree! Hope you are doing well. Please find the below attached details and job description for your reference. If interested, please share your updated resume and feel free to share any references that you may come across. Note: Only Immediate -15 Days notice joiners are preferred Job Title: Apache Superset, Python...
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bangalore, India LTIMindtree Full timeAbout Us: LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology...
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bangalore, India LTIMindtree Full timeAbout Us: LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology...
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bangalore, India LTIMindtree Full timeThe role involves providing 24/7 support customer support across phone, chat and webcase for a global client. The candidate needs to have excellent communication skills and an aptitude for customer service. Prior work experience in a contact center / back office environment would be an advantage.CSA Responsibilities:Process Knowledge Ensure detailed...
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bangalore, India LTIMindtree Full timeThe role involves providing 24/7 support customer support across phone, chat and webcase for a global client. The candidate needs to have excellent communication skills and an aptitude for customer service. Prior work experience in a contact center / back office environment would be an advantage. CSA Responsibilities: Process Knowledge Ensure detailed...
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bangalore, India LTIMindtree Full timeThe role involves providing 24/7 support customer support across phone, chat and webcase for a global client. The candidate needs to have excellent communication skills and an aptitude for customer service. Prior work experience in a contact center / back office environment would be an advantage. CSA Responsibilities: Process Knowledge Ensure detailed...
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