Policybazaar.com | Process Trainer
4 hours ago
Location – Gurgaon
Experience – 3+ Years of experience
Job Responsibilities
Identifying the training needs across levels & conducting Refresher Training for the employees to improve productivity.
Coordinate training schedule, set up, creation of training materials and follow-up.
Training new employees in areas including sales training, product knowledge, customer communications and internal systems.
Responsible for providing the product knowledge on Health Insurance to all new joiners.
Delivering product training (including selling skills, soft skills, objection handling) to Associate Sales Consultants, Team Leaders and Asst. Sales Managers
Assist in delivery of on-going training programs
Evaluate training and report on trainees
Reviewing trainings performances and preparing participants’ score sheets
Arrange for follow-up training, or report following training sessions
Timely & constructive feedback and counselling of the trainees
Maintain detailed records of workshops conducted, participant lists, feedback, follow up activities etc
Desired Skills:
• Required from an Insurance training background .
• Proficiency in employee development to assist employees in meeting the Performance Targets through Hiring, Coaching & Mentoring.
• Ability to calibrate employee performance to the Performance Targets through monitoring and Coaching
• Ability to communicate and resolve issues that affect Performance Criteria
• Ability to handle escalations from employees
• Ability to escalate issues to their supervisor or other internal departments
• Demonstrated language fluency in English.
Candidate should be comfortable working from office 6days - Gurgaon Office - Plot No 119, Sector 44, Gurugram, Haryana
Drop your resume at
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