Business Systems
1 day ago
As a Senior Manager of Business Systems & Process Automation , you’ll act as the architect and owner of all systems that support BHIVE’s revenue, operations, customer success, and finance functions. You will translate business needs into structured solutions , define technical and functional specifications, lead production readiness, and ensure operational reliability across all critical tools and workflows.
You will work closely with the internal development team (which reports to the COO) but own the business-facing roadmap , functional requirement clarity, UAT coordination, and business process automation. Your mandate is to remove chaos, automate handovers , and build a scalable systems backbone for BHIVE’s operations.
Business Solution Architecture
~ Translate complex, real-world business needs into scalable solution designs
~(contract lifecycle, seat fitment, renewals, customer onboarding, site visits, payments)
~ Define workflows, data models, user journeys, and integration logic for core systems
~ Lead development of BRDs, SOPs, test cases, UAT scenarios, and release notes
Process Automation & Standardization
Own and scale process automation across Sales, Finance, Customer Success, and Projects
lead routing, fitment workflows, renewal reminders)
Standardize handoffs and integrate touchpoints via APIs, Zapier, or native integrations
Cross-Functional Systems Governance
Interface with Sales, Finance, Customer Success, Projects, and the CEO’s office to align system design with business objectives
Facilitate UAT, business sign-off, and post-go-live feedback cycles
Champion Jira/Confluence for structured documentation and governance
Dashboards & Business Intelligence
Own the creation of the Dashboard Catalogue, Data Dictionary, and System Metadata
Partner with stakeholders to define actionable KPIs (e.g., Ensure data integrity and create feedback loops for decision-making dashboards
Oversee business configuration of Zoho Suite, HubSpot, Exotel, ERP, and internal apps
Maintain a full Integration Inventory and ensure seamless API/middleware workflows
Manage IT asset inventory, SaaS license lifecycle, and hardware/software allocation
Define and track SLAs, response time, and change management protocols
Lead Tier-1 support and manage escalation to Tier-2 dev team
9-12 years of experience in implementing and supporting business applications in high-growth or tech-led service organizations.
~ Strong experience in designing scalable CRM/ERP workflows across Sales, Finance, and Customer Ops.
~ Proven track record with BRDs, test planning, UAT, and Agile/Waterfall hybrids.
~ Hands-on with tools like Zoho, HubSpot, Exotel, Jira, Confluence, Zapier/API integrations.
~ Excellent stakeholder engagement, documentation, and change management skills.
MBA or PGDM in Business Systems or Technology Management
Certified ScrumMaster / PMP / ITIL
Experience with BI platforms like Power BI or Apache Superset
Exposure to Data Warehousing, semantic data modeling, or knowledge graphs
Background in PropTech, B2B SaaS, coworking/managed spaces, or consulting
Strategic problem-solving with business-first thinking
Documentation discipline and SDLC governance
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