Salesforce Consultant

2 days ago

Bangalore, India Numeric Technologies Full time

Numeric Technologies Company Website: Type: Permanent with Numeric Technologies Numeric, incorporated in 1996 is a worldwide Business & Information Technology, Consultingand Services company. Headquartered in Chicago, IL with additional offices in Miami, Silicon Valley, Luxembourg, UK as well as delivery centers in India (Bengaluru,Hyderabad,Chennai) to serve our customers on offshore needs.We at Numeric Technologies pride ourselves for providing our customers with the best services and solutions. we continue to endeavor and develop our company through our corporate culture and values. Salesforce Admin/Support Engineer(CTI) Experience : 8+ Years Location : BLR/Remote Shift: General Salesforce Support: Serve as the primary point of contact for all Salesforce-related inquiries, issues, and user support requests. Respond to and resolve tickets promptly, ensuring user satisfaction and minimal disruption to business operations. Service Cloud Support : Provide support for Service Cloud features, including case management, knowledge base, email-to-case, and live chat. Help troubleshoot and resolve customer service-related issues, ensuring efficient resolution and customer satisfaction. CRM Analytics Support: Assist with the creation and maintenance of reports, dashboards, and custom analytics to support sales and service performance analysis. Help validate data, troubleshoot data-related issues, and support data integrity initiatives. Bachelor's/master’s degree in computer science or related discipline. ~7+ years of Salesforce Administration experience with prior experience in Customer Support / Enterprise Product and Support is preferred. ~ Knowledge of building/troubleshooting Salesforce reports and dashboards. ~ Basic understanding of AWS (Amazon Web Services) functionality. ~ Salesforce Admin certification is a plus

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