Salesforce Architect/Consultant

11 hours ago


India Tech USA Full time

Title: Salesforce Architect / Administrator (Healthcare Technology) Location: Remote (U.S. or Offshore – Eastern Time Zone preferred) Department: Market Development & Technology Services Reports To: Director, Market Development A rapidly growing national healthcare organization is expanding its Salesforce ecosystem to support internal operations and new technology service offerings. The team is seeking a Salesforce Subject Matter Expert who can architect, administer, and guide the next phase of Salesforce growth across a complex, matrixed environment. This individual will play a key role in designing a scalable Salesforce environment that connects multiple departments, enhances data visibility, and supports commercialization of new healthcare technology solutions. Lead the design and architecture of the company’s Salesforce ecosystem, including Sales Cloud, Service Cloud, and potential future modules such as Experience Cloud, CPQ, and Portals. Translate business objectives into scalable Salesforce solutions supporting Sales, Operations, Finance, and Technology teams. Develop a multi-year Salesforce roadmap within the first 90 days, aligning technical solutions to organizational goals. Partner with business stakeholders to define requirements, processes, and data models for cross-functional integrations. Perform hands-on administration including user management, workflows, flows, data integrity, and reporting. Configure and develop custom functionality as needed (e.g., Establish governance and change management processes for Salesforce requests and enhancements. Collaborate with offshore and onshore teams to balance cost and performance while maintaining system quality. Act as the Salesforce liaison between technical and business users, ensuring alignment and transparency. Advise stakeholders on which Salesforce modules, tools, and integrations best support business expansion. Drive Salesforce integrations with key systems such as finance, recruiting, and customer success platforms. Evaluate and adopt best practices from other business units with advanced Salesforce environments. 5–10+ years of Salesforce experience, including architecture, administration, and development. ~ Proven ability to architect scalable Salesforce solutions in complex or multi-entity environments. ~ Hands-on experience with Sales Cloud and Service Cloud; exposure to Experience Cloud, CPQ, or Health Cloud a plus. ~ Healthcare industry experience required, ideally in a regulated or matrixed organization. ~ able to bridge technical and non-technical teams. ~ Salesforce certifications preferred (Administrator, Advanced Administrator, Application Architect, or equivalent). ~ Open to offshore, nearshore, or U.based candidates with excellent spoken and written English. Deliver an architectural schematic and current-state assessment of the Salesforce environment. # Define and document the Salesforce roadmap and budget for long-term growth. # Naturally curious and eager to understand how Salesforce can drive healthcare innovation. Comfortable operating in a fast-growing, evolving organization with both onshore and offshore collaboration.



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