Associate Systems Engineer

WHO WE ARESapaad ( is a global leader in all-in-one unified commerceplatforms, dedicated to delivering world-class software solutions. Its flagship product,Sapaad, has seen tremendous success in the last decade, with thousands of customersworldwide, and many more signing on.Driven by a team of passionate developers and designers, Sapaad is constantlyinnovating, introducing cutting-edge features that reshape the industry. Headquarteredin Singapore, with offices across five countries, Sapaad is backed by technologyveterans with deep expertise in web, mobility, and e-commerce, making it a key playerin the tech landscape.THE OPPORTUNITYSapaad Software Private Limited is seeking passionate and reliable Associate SystemsEngineers to join our Application Health and Monitoring team. If you thrive in afast-paced environment and want to be a part of a world-class team maintaining globalsoftware systems, this role is for you.You will collaborate with engineers and developers across various layers of applicationsand infrastructure, ensuring high availability and performance of our suite of solutions.This is your chance to be a part of an established, global, and rapidly growing SaaScompany that is shaping the future of software systems.Role: Associate Systems EngineerExperience: 2+ YearsKEY RESPONSIBILITIESCloud Infrastructure Management:Design, deploy, and manage scalable, secure, and cost-effective infrastructure on AWS.Hands-on experience with AWS services including EC2, S3, IAM, VPC, RDS, Lambda,EBS, CloudWatch, WAF and API GatewayFamiliar with ECS/EKS, CloudFormation and CloudTrail.Ensure high availability, autoscaling, performance monitoring, and cost optimizationacross environments.Security & Compliance:Implement security best practices across infrastructure, applications, and APIs.Manage IAM roles and policies, enforce least privilege access and regularly auditpermissions.Configure security groups, NACLs and VPC flow logs to control and monitor traffic.Manage Cloudflare for DNS management, global CDN, SSL termination, bot protectionand DDoS mitigation.Conduct regular vulnerability assessments, patching, and security group audits.Manage WAF for protection on APIs and web applications.Monitoring and Troubleshooting:Perform log analysis and implement monitoring tools to ensure application health.Troubleshoot production issues and provide on-call support.Creating dashboards and setting SLIs/SLOs/SLAs.Defining and managing alerts and thresholds for proactive detection.Database Management:Administer Postgres and Redis databases, including upgrades, backups, andperformance tuning.Participate in rotating schedules and perform monthly maintenance activitiesIncident Management & RCA:Lead incident response efforts and implement preventive actions to reduce MTTR.Familiarity with incident response tools like PagerDuty or Opsgenie.Ensure clear postmortem documentation and RCA timelines.Collaboration and Support:Work closely with development teams to optimize application infrastructure.Manage incidents, minimize downtime, and provide escalation support as required.Documentation:Maintain detailed technical documentation, procedures, and guides.Research & Development:Actively participate in R&D to improve systems and processes.KEY SKILLS & EXPERTISEExperience with IaaS and PaaS cloud platforms (AWS, Azure, Heroku).Expertise in monitoring tools and log analysis (AWS CloudWatch, DataDog, Logtail).Familiarity with DevOps concepts, including Docker and Kubernetes.Strong troubleshooting and problem-solving abilities.Excellent time management and communication skills.Proactive ownership and a willingness to learn new skills.PREFERRED QUALIFICATIONSCertifications in AWS or other cloud platforms.Familiarity with security best practices and compliance requirements.Experience with CI/CD pipelines.Scripting skills in Python, Ruby, or Shell.Educational Qualification: B.Tech/BE/M.Sc in Computer Science.