Sr. manager

4 days ago


Bengaluru, India Credence HR Services Full time
Role: Sr. Manager - CX/CRM Consultant
Location: Bangalore, Hyderabad, Chennai, Mumbai, Pune, Kolkata
NOTE: Looking for early joiners
Job Description:
A Senior CX/CRM Consultant will perform on client engagements to develop work product/ Solution and act as a subject matter expert on CX/CRM consulting / CRM implementation projects.
The candidate is expected to bring a mix of strong Industry knowledge and CRM domain orientation in Client engagements that will include framing issues, problem-structuring, demonstrating Thought Leadership, optimizing client processes, developing solutions and driving change management.
The candidate will also be expected to help drive the CRM Consulting & Advisory leadership in practice development viz creating CRM Industry specific assets and reusable assets, new CRM consulting offerings that solve the client business problems and drive new business developments/ pursuits through consultative selling.
Desired Skills:
16+ Years of total experience with 12+ years of experience in CRM Consulting or Advisory.
Excellent client interaction/ communication skills, collaborative work style, and strong interpersonal and team skills.
CRM Domain knowledge with experience in either of the following industries Manufacturing, Utilities, Logistics, Telecom, Media, Retail and Consumer goods.
Strong Industry experts with knowledge of CRM – User of CRM or participated in CRM implementation.
Ability to drive consultative selling and engagements with clients
Strong Requirements elicitation skills – eg. Design Thinking, Awareness of Agile methodologies
If you wish to explore this opportunity, kindly share your CV at " "
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