Workforce Analytics

1 week ago


Junagadh, India Wipro Full time

Location: (Pune)Experience: (10 plus years)Certification: Lean Six Sigma Black Belt (mandatory)Role OverviewWe are seeking a highly skilled professional with deep expertise in the BPO industry, strong analytical capabilities, and a proven ability to deliver proactive insights that drive business performance. The ideal candidate will combine technical proficiency with exceptional communication skills to influence leadership decisions.Key Responsibilities- Analyze large datasets to identify trends, gaps, and process leakages; provide actionable insights to improve efficiency and reduce costs.- Develop and maintain Power BI dashboards and reports for real-time performance monitoring.- Collaborate with leadership teams to present findings, recommend solutions, and support strategic decision-making.- Drive cost-saving initiatives, rewards and penalty programs, and performance improvement projects.- Conduct deep-dive analysis on operational metrics, financials, and compliance to identify opportunities for optimization.- Lead discussions in leadership calls with clear, concise, and impactful presentations.- Ensure alignment of workforce metrics with organizational goals and client expectations.Required Skills & Qualifications- Strong understanding of BPO operations, metrics, and financial models.- Expertise in data analysis, visualization, and reporting (Power BI experience preferred).- Lean Six Sigma Black Belt certification (mandatory).- Excellent communication and presentation skills; ability to influence senior stakeholders.- Proven track record in identifying gaps, implementing process improvements, and driving cost-saving programs.- Sound knowledge of Planning, scheduling & ForecastingAdded Advantage- Experience in automation, predictive analytics, and advanced reporting tools.- Ability to conceptualize and present business ideas backed by data-driven insights.



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