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Technical Support Analyst

3 months ago

pune, India Luxoft Full time

Project Description:Expert advice. Wealth management. Investment banking. Asset management. Retail banking in Switzerland. And all the support functions. That's what we do. And we do it for private and institutional clients as well as corporations around the world.We are about 60,000 employees in all major financial centers, in more than 50 countries. Do you want to be one of us?Join usWe're a truly global, collaborative, and friendly group of people. Having a diverse, inclusive and respectful workplace is important to us. And we support your career development, internal mobility and work-life balance. If this sounds interesting, apply now.Your teamYou'll be working in the Wealth Management IT support team. Our team provides application production support and works closely with the application development team as well as global infrastructure teams.Project:Integration of external tools for Wealth Management services to bank's environment. We are looking for a L2\L3 Support Analyst who can closely work with internal stakeholders and to be closely working with the vendor who will be delivering a product for next couple of years.Responsibilities:- Be a part of our Business Application Maintenance Team- Interact with business stakeholders, conduct root cause analysis with the relevant IT streams, define and coordinate the implementation of solutions- Coordinate with different internal and external parties to conduct and manage special events such as BCP tests, infrastructure change weekends, data Centre maintenance- Promote the overall stability of the systems through system monitoring and implementation of best practices- Incident and problem management according to ITIL standards and uphold high standards for timely issue resolution.- Act as a strong gatekeeper to the production environment and assess change impact, risk, and performance.- Mentor junior team members to provide high quality application services- Willing to work outside scheduled hours and on weekendsMandatory Skills:- Knowledge of ITIL incident and problem management- Solid Windows knowledge and Linux knowledge are a plus. 5 years+- Basic knowledge of relational databases (MSSQL, Sybase, Oracle)- 5+ years of experience within a Production environment hosted on Windows- Basic operational knowledge of Middleware platforms (MQ, IIS, tomcat)- Experience in production system monitoring and scheduling concepts- Capable of understanding client / end-user issues and translating them into problem statements for further investigations within ITNice-to-Have Skills:- Confident communicator who can explain technology to non-technical audiences- Good problem-solving and diagnostic skills- Ability to support and deliver a high-quality service to stakeholders- Ability to work under pressure and manage multiple, concurrent/conflicting priorities.- Self-driven, highly motivated and have very high standards concerning quality of service delivered and attention to detail- Comfortable working independently, as well as in a team-oriented environmentLanguages:English: B2 Upper Intermediate