Network Specialist
1 month ago
*Key Responsibilities**
- Provide expert-level troubleshooting support for Nokia (mcBSC & mcRNC), Ericsson (RNC Evo, BSC Evo, 4G BTS, 5G BTS), and Samsung (4G BTS) products.
- Utilize NetAct and ENM tools effectively for network monitoring, alarm management, and fault resolution.
- Perform Level 2 troubleshooting on BTS, Node B, eNodeB, and gNodeB equipment.
- Adhere to Configuration Management (CM) process checklists for every activity performed.
- Communicate effectively with the Field Force, ensuring smooth and efficient issue resolution.
- Lead bridge calls during complex troubleshooting scenarios and coordinate with multiple teams.
- Offer 24/7 remote support to Field Engineers (FEs) during incident resolution via phone communication.
- Continuously monitor network alarms and Key Performance Indicators (KPIs) across all network elements for optimal performance.
- Analyze Radio Access Network (RAN) alarms, initiate prompt corrective actions, and conduct root cause analysis.
- Collaborate with Field Operations, NOC, Radio, and Quality Assurance teams, understanding key Fault Management (FM) interfaces.
- Assign and manage incidents in alignment with operator Service Level Agreements (SLAs).
- Escalate trouble tickets effectively, ensuring timely resolution and communication to management.
- Ensure planned outages are executed and rolled back within the designated maintenance window.
- Provide leadership and training to less experienced personnel, sharing expertise and fostering development.
**Skills and Qualifications**
- Proven hands-on experience with Nokia (mcBSC, mcRNC), Ericsson (RNC Evo, BSC Evo, 4G BTS, 5G BTS), and Samsung (4G BTS) products.
- Proficiency in using NetAct and Ericsson Network Manager (ENM) tools for network operations and troubleshooting.
- Strong written and verbal communication skills, capable of effective interaction with the Field Force.
- Excellent bridge handling skills, particularly during high-pressure troubleshooting sessions.
- Experience in following Configuration Management (CM) processes and adhering to checklists.
- Ability to work in a 24/7 support environment, demonstrating flexibility in work hours.
- Expertise in alarm monitoring, KPI analysis, and fault management, with 4 to 7 years of relevant experience.
- Familiarity with network monitoring tools and industry-standard escalation processes.
- Bachelor’s degree in Telecommunications, Electronics, or a related field.
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