Lead - Operations & Strategy
5 days ago
Job Title: Lead - Ops & StrategyAbout Us:At Wisemonk, we help global companies hire and manage talent in India without the hassle. We serve 500+ clients across 50+ countries — handling payroll, compliance, and employee services at scale.Our mission: make cross-border hiring seamless and world-class.Role Overview:We’re hiring a Lead – Ops & Strategy to build and scale our support and service delivery from the ground up. You’ll lead a team, design scalable processes, and bring technology (and AI where possible) into our workflows.This role is ideal for someone who has led support ops in an early-stage SaaS company and is now ready to step up into a larger mandate — combining day-to-day execution with strategy and systems building.Key Responsibilities:- Lead Support & Service Teams: Build, coach, and manage associates handling customer queries, payroll, and employee services.- Drive Customer Experience: Ensure every interaction is fast, empathetic, and accurate.- Build Systems & Processes: Move away from manual work — implement scalable workflows, automation, and playbooks.- Implement Technology: Own rollout and adoption of SaaS tools, ticketing, knowledge bases, and AI-based support agents.- Operational Metrics: Track and improve CSAT, SLA adherence, resolution times, and payroll/service accuracy.- Strategic Ops: Partner with leadership to identify bottlenecks, set priorities, and design systems that hold at 10x scale.Requirements:- 3–4 years of experience in support or operations, with at least some time in an early-stage SaaS company.- Proven ability to lead teams — even small ones — and grow them.- Strong process and systems thinking — can design, not just execute.- Tech-savvy — hands-on with SaaS tools, ticketing, and automations.- Bonus: Experience implementing AI-based support systems/agents.- High empathy for customers, high ownership of outcomes.- Ambition to grow into a senior operator/leader as the company scales.Why Join Us?- Be in-office at our Bengaluru hub, working closely with founders and leadership.- Early leadership role — your systems will define how operations scale.- Blend execution with strategy — own both the trenches and the playbook.- Grow fast with a global HRTech/EOR startup solving a massive problem.This is a work-from-office role based at our headquarters in the heart of Bengaluru. Our office is conveniently located at 43, Nehru Nagar Main Road, Seshadripuram, Bengaluru.
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Lead - Operations & Strategy
4 days ago
Bengaluru, India Wisemonk Full timeJob Title: Lead - Ops & Strategy About Us: At Wisemonk, we help global companies hire and manage talent in India without the hassle. We serve 500+ clients across 50+ countries — handling payroll, compliance, and employee services at scale. Our mission: make cross-border hiring seamless and world-class. Role Overview: We’re hiring a Lead – Ops &...
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Lead - Operations & Strategy
4 days ago
Bengaluru, India Wisemonk Full timeJob Title: Lead - Ops & StrategyAbout Us:At Wisemonk, we help global companies hire and manage talent in India without the hassle. We serve 500+ clients across 50+ countries — handling payroll, compliance, and employee services at scale.Our mission: make cross-border hiring seamless and world-class.Role Overview:We’re hiring a Lead – Ops & Strategy to...
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Lead - Operations & Strategy
5 days ago
Bengaluru, India Wisemonk Full timeJob Title: Lead - Ops & StrategyAbout Us:At Wisemonk, we help global companies hire and manage talent in India without the hassle. We serve 500+ clients across 50+ countries — handling payroll, compliance, and employee services at scale.Our mission: make cross-border hiring seamless and world-class.Role Overview:We’re hiring a Lead – Ops & Strategy to...
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Lead - Operations & Strategy
4 days ago
Bengaluru, India Wisemonk Full timeJob Title: Lead - Ops & StrategyAbout Us:At Wisemonk, we help global companies hire and manage talent in India without the hassle. We serve 500+ clients across 50+ countries — handling payroll, compliance, and employee services at scale.Our mission: make cross-border hiring seamless and world-class.Role Overview:We’re hiring a Lead – Ops & Strategy to...
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Lead - operations & strategy
2 days ago
Bengaluru, India Wisemonk Full timeJob Title: Lead - Ops & StrategyAbout Us:At Wisemonk, we help global companies hire and manage talent in India without the hassle. We serve 500+ clients across 50+ countries — handling payroll, compliance, and employee services at scale.Our mission: make cross-border hiring seamless and world-class.Role Overview:We’re hiring a Lead – Ops & Strategy to...
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DXP Development Developer
4 weeks ago
Bengaluru, India Infogain Full timeDXP Development Developer (Lead) with skills DXP Dev, Magento Development for location Bangalore, India Posted on: July 30, Share on Linkedin Share on Twitter Share on Facebook ROLES & RESPONSIBILITIES build low level designs and guide development team for the technical approaches Design, develop and implement Magento 2 eCommerce solutions. Integrate...
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DXP Development Developer
4 weeks ago
Bengaluru, India Infogain Full timeDXP Development Developer (Lead) with skills DXP Dev, Magento Development for location Bangalore, India Posted on: July 30, Share on Linkedin Share on Twitter Share on Facebook ROLES & RESPONSIBILITIES build low level designs and guide development team for the technical approaches Design, develop and implement Magento 2 eCommerce solutions....
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Lead - Operations & Strategy (Apply Now)
4 days ago
Bengaluru, India Wisemonk Full timeJob Title: Lead - Ops & Strategy About Us: At Wisemonk, we help global companies hire and manage talent in India without the hassle. We serve 500+ clients across 50+ countries — handling payroll, compliance, and employee services at scale. Our mission: make cross-border hiring seamless and world-class. Role Overview: We’re hiring a Lead – Ops &...
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Strategy Lead
2 weeks ago
Bengaluru, Karnataka, India Digit Insurance Full time ₹ 15,00,000 - ₹ 25,00,000 per yearJob Title: Central Strategic Lead Broking Vertical (Life Insurance)Location: BangaloreExperience Required: 6–10 yearsDepartment: Broking & OperationsJob Summary:Responsible for developing and executing strategic initiatives to drive growth in the broking vertical of the life insurance business. This role involves providing market insights, supporting...
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Strategy and Operations
4 days ago
Bengaluru, India Epifi Technologies Full time**Who we are**: Simply put, a neo-banking startup for digital natives. Our mission is to help our users demystify their finances, maximize their savings and spend intelligently. We are building a highly secure - hub a savings account that allows you to consolidate your finances in a single intuitive view. **Who we're looking for**: - Exceptional,...
