Technical consultant

Job Description: Full Stack Service Now Developer SPM – Agentic Workforce AI** Location: PAN India **Overview** We are on the lookout for a highly skilled Full Stack Service Now Developer to join our dynamic team. This role is pivotal in designing, developing, and deploying next-generation AI-driven workforce solutions within the Service Now platform. The developer will be instrumental in crafting autonomous digital agents that serve as AI Scrum Masters and AI Application Analysts, facilitating smarter, faster, and more adaptive workflows across the enterprise. This position demands expertise in Service Now development (both back-end and front-end), a robust understanding of AI/ML integrations, and the ability to architect scalable digital workflows. The successful candidate will collaborate closely with product managers, data scientists, and business stakeholders to create agentic workforce solutions that enhance and automate key IT, business, and agile practices. **Key Responsibilities** *Service Now Development* - Design, develop, and customize applications on the Service Now platform (ITSM, ITOM, SPM, etc.) to enable AI-augmented workforce solutions. - Build full stack components: backend workflows (Flow Designer, Script Includes, Business Rules, REST/SOAP APIs) and modern UI/UX (Service Portal, Now Experience UI Builder, React components). - Integrate Service Now with external AI services, APIs, and data sources to enable decision automation, predictive insights, and conversational agents. *AI & Agentic Workforce Enablement* - Architect and implement autonomous AI agents in Service Now that perform roles such as Scrum Master AI employee (e.g., sprint planning, backlog grooming, velocity tracking, reporting) and Application Analyst AI employee (e.g., incident triage, root cause analysis, application monitoring). - Develop capabilities for self-learning, adaptive recommendations, and dynamic workflow execution. - Leverage LLMs, machine learning, and orchestration tools to simulate human-like reasoning and task execution within Service Now. *Agile & Collaboration* - Partner with business stakeholders, Scrum teams, and application owners to translate requirements into technical solutions. - Participate in Agile ceremonies and actively contribute to backlog refinement, sprint planning, and demos. - Enable AI Scrum Master to automate team metrics reporting, risk identification, and sprint forecasting. **Required Skills & Qualifications** - 5+ years of hands-on development experience with Service Now (custom apps, ITSM, ITOM, SPMmodules). - Proficiency in Java Script, Glide API, Angular JS/React, HTML, CSS within the Service Now ecosystem. - Strong understanding of Service Now architecture: Flow Designer, Integration Hub, Script Includes, Business Rules, ACLs, CMDB. - Experience with full stack development: front-end (Now Experience, portals), back-end (server-side scripts, API integrations). - Familiarity with AI/ML concepts and integration of Service Now with LLMs, chatbots, or automation frameworks. - Proven ability to design and implement autonomous digital workflows and intelligent automation. - Solid understanding of Agile/Scrum methodologies and how to apply them in Service Now delivery. - Strong problem-solving and communication skills, with the ability to interact effectively with both technical and non-technical stakeholders. **Preferred Skills** - Exposure to Dev Ops practices (Jenkins, Git, CI/CD pipelines for Service Now). - Certification(s): Service Now Certified Application Developer (CAD), Certified Implementation Specialist (CIS) in ITSM/CSM/ITOM, Service Now Micro-Certifications (Integration Hub, Predictive Intelligence). - Background in creating or managing agent-based AI systems or autonomous digital workforce solutions. **Role Impact** This role goes beyond traditional Service Now development: you will be building the foundation of a digital, agentic workforce that augments human teams. Your work will directly empower the enterprise with AI-enabled Scrum Masters and Application Analysts—transforming how teams collaborate, delive