Network Security Engineer
1 month ago
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at website https :// the Role
The Information Security Engineer II position operates in a support role implementing security, technology, and innovation in the Global Security Operations Center (GSOC) environment. The Info Security Engineer II is virtually the same role as Info Security Engineer I, but is a promotion path for individuals that have been in the role for 5-7 years. The centers operate 24x7x365. The GSOC is a pivotal function in the Global Security organization responsible for operation, maintenance, and monitoring of the Managed Security portfolio. This function facilitates the ingress, implementation, and egress of advanced client trouble / change requests for DDoS mitigation and Threat Intelligence products as well as active monitoring/response to DDoS alerts/events. The Information Security Engineer II is expected to perform in an advanced capacity, including escalation support and on-call. Provides mentoring, training, and escalation support to front line SOC personnel.
Responsibilities
Principal GSOC Duties and Responsibilities (Essential Functions):
Perform basic to moderate changes within the managed security environment
Manage and resolve customer fault, service outage, and impairment events
Monitor, triage, and response to security alerts for client security events. Investigation and resolution of impairment scenarios on Managed Security products
Mentor and train peers in the Security Operations environment
Research and implement customer-generated change requests for Managed Security products
Generate incident cases and escalate to superordinate teams in accordance with time and severity-based SLA’s
Possess exceptional customer service skills
Multi-task during events
Communicate effectively with managers, customers, and vendors
Maintain solid working relationships, including collaborative technical activities with peers
Develop relationships with other teams both within and outside of Security to enhance the customer experience
Strong written and verbal communication skills
Analytical and problem-solving skills
Attention to detail with good organizational capabilities
Prioritize with good time management skills
Qualifications
4-5 years in a Security Operations environment
Demonstrated understanding of Denial of Service concepts and attack vectors, mitigation options
Demonstrated proficiency in routing and networking skills, including the ability to troubleshoot BGP and BGP community strings, review and analyze packet captures.
Demonstrated proficiency in configuring Access control Lists .
Certifications in specific security technologies such as Fortinet , Arbor, Radware, Palo Alto, Cisco, or Checkpoint
Security industry certifications (examples): CISSP, CRISC, CISM, Security, CCNA, ACIA, CCNA, CEH, ITIL Foundations
Advanced knowledge and skills of at least one programming language (python preferred)
Lumen is proud to be an Equal Employment Opportunity and affirmative action employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, disability status, or any other applicable characteristics protected by law
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