Client Processing Operational Manager

3 days ago

Delhi, India Heidrick & Struggles Full time
Title: Engagement Operations Manager Location: Reports to: Director of Engagement Operations

The Engagement Operations Manager plays a critical role in supporting the business with efficient and effective financial engagement management. This role acts as the subject matter expert (SME) for key business processes and systems that enable financial success across the engagement lifecycle. With a strong focus on commercial management, collaboration, and continuous improvement, the Engagement Operations Manager ensures operational excellence and compliance with audit and financial controls.

Serve as the regional SME for financial engagement processes and systems, ensuring consistency, accuracy, and compliance
Provide expert support to client delivery teams on engagement set-up, ongoing commercial management, and project close activities
Ensure engagements are managed in line with audit and financial controls, with a focus on proactive commercial oversight (revenue, cost, and margin)
Collaborate effectively with cross-functional teams to understand and address the broader business process impacts on engagement operations
Identify, manage, and resolve issues proactively, ensuring risks are mitigated and solutions implemented efficiently
Drive continual business improvement by identifying process inefficiencies and contributing to the design and implementation of enhanced ways of working
May provide line management to junior team members, including coaching, performance support, and talent development
Take ownership of or contribute to specialist areas such as systems management, reporting, audit readiness, or process optimization

Key Skills & Experience
Strong background in commercial and financial management, ideally within a professional services or consultancy environment
project set-up, budgeting, forecasting, revenue recognition)
Proven experience collaborating across cross-functional teams and supporting business-critical decision-making
Ability to lead and influence without authority, building trusted relationships with stakeholders at all levels
Experience managing or mentoring junior team members

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