Assistant Operations Manager
12 hours ago
A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, UK, India, and Philippines. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services and Insurance Verticals. Our Clientele includes Fortune 500 & FTSE 100 companies.To know more about Firstsource please visit our website location :HyderabadPosition :Assistant Manager-OperationsDivision : Customer ServiceRole & Responsibilities:- 5 years of experience in Operations Management as a Team Leader or minimum 1 year experience as an Assistant Manager for customer service sales process(cross selling, upselling selling)- Proven track record of successfully managing teams, processes and projects.Roles & Responsibilities- Assist in managing and coordinating daily operational activities to ensure the smooth functioning of the department.- Provide leadership and guidance to operations staff, helping them meet performance targets and objectives.- Contribute to the assessment and enhancement of operational processes to improve efficiency, quality, and cost-effectiveness.- Support the implementation and maintenance of quality control measures to ensure our products/services consistently meet or exceed client expectations.- Assist in developing and maintaining key performance indicators (KPIs) to measure and report on operational efficiency and effectiveness.- Contribute to resource allocation and management, including staffing, equipment, and materials, within budget constraints.- Ensure that all operations adhere to industry regulations, safety standards, and legal requirements.- Identify training needs and support the professional growth of team members.- Assist in maintaining strong client relationships, addressing their needs and concerns in a timely and effective manner.Expected/Key Results- Fulfil contractual client obligations effectively.- Meet both internal and client Service Level Agreements (SLAs)- Achieve revenue targets by optimizing Full-Time Equivalent (FTE) delivery, staffing levels, and other strategies.- Attain team retention targets to enhance employee satisfaction and continuity.- Identify and implement process improvements to enhance operational efficiency.- Minimize critical operational process escalations to improve service quality.- Establish new client relationships and nurture existing client connections.- Foster robust internal stakeholder relationships, as reflected in IVOC (Internal Voice of the Customer) and positive stakeholder feedback.- Prioritize people's engagement and development, focusing on employee retention, professional growth, and succession planning within the Line of Business (LOB) or team.- Collaborate with employees to create and execute individual development plans, aligning with their career aspirations and company objectives.Preferred Educational QualificationGraduation is a must⚠️ Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.Contact detailsIshika AgrawalEmail-
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Assistant operations manager
3 days ago
Hyderabad, India Firstsource Full timeA RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, UK, India, and Philippines. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across...
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Assistant Operations Manager
1 day ago
Hyderabad, India Firstsource Full timeA RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, UK, India, and Philippines. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across...
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Assistant Operations Manager
5 days ago
Hyderabad, India Firstsource Full timeA RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, UK, India, and Philippines. Our 'rightshore' delivery model offers solutions covering complete customer lifecycle across Healthcare,...
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Assistant Operations Manager
1 week ago
Hyderabad, India Firstsource Full timeA RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, UK, India, and Philippines. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across...
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Assistant Operations Manager
1 week ago
Hyderabad, India Firstsource Full timeA RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, UK, India, and Philippines. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across...
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Assistant Operations Manager
1 week ago
Hyderabad, India Firstsource Full timeA RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, UK, India, and Philippines. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across...
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Assistant Operations Manager
1 week ago
Hyderabad, India Firstsource Full timeA RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, UK, India, and Philippines. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across...
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Assistant Operations Manager
1 week ago
hyderabad, India Firstsource Full timeA RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, UK, India, and Philippines. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across...
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Assistant Operations Manager
6 days ago
Hyderabad, India Firstsource Full timeA RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, UK, India, and Philippines. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across...
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Assistant Operations Manager
3 hours ago
Hyderabad, India Firstsource Full timeA RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, UK, India, and Philippines. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across...
