Operations Manager
7 days ago
Company Overview:GoodScore is on a mission to make financial literacy and credit access simple, actionable, and inclusive for over 150 million Indians who are credit-underserved.From starting personalized credit consulting in 2023 to now, empowering over 1 million users to take control of their credit health, we are one of India’s fastest-growing credit score & credit management apps.We are backed by top VC funds in India, ranked among the top 10 finance apps in India, and are on a 1x to 100x journey. We’re building a team that shares our vision of transforming how India manages credit.Role Overview:The Operations Manager will be directly responsible for meeting monthly sales targets through large-scale telecalling operations. The ideal candidate has a consistent, proven track record of achieving or exceeding sales targets month-on-month and has experience in building, managing, and scaling large inside sales teams in a high-growth, high-pressure environment.Key Responsibilities:Sales Target Ownership & Delivery- Take full ownership of revenue targets and ensure consistent achievement month over month.- Closely monitor sales funnel metrics, call volumes, conversions, and productivity KPIs.- Motivate, guide, and enable the team to drive daily performance and maintain a winning mindset.Team Leadership & Scaling- Lead and manage a growing team of 200–500+ telecallers through a structured hierarchy of Team Leaders, QAs, and Trainers.- Build a performance-driven culture with clear KPIs, real-time feedback, and result-linked incentives.- Rapidly scale up the team in coordination with recruitment and training teams.Process Excellence & Productivity- Implement structured SOPs, talk tracks, and quality guidelines to ensure process consistency.- Optimize lead distribution, dialer strategy, and CRM efficiency for maximum conversions.- Use data-driven insights to identify gaps and take corrective actions swiftly.Performance Management & Coaching- Review daily, weekly, and monthly team/individual performance and intervene when needed.- Conduct regular huddles, performance reviews, and targeted coaching sessions for low performers.- Drive adoption of sales best practices across the team.Compliance & Governance- Ensure 100% adherence to regulatory and internal compliance standards across all sales activities.- Address customer escalations and ensure resolution within defined SLAs.Reporting & Cross-functional Collaboration- Deliver detailed performance reports and forecasts to leadership.- Collaborate with Product, Marketing, Tech, and HR teams to align operational goals with broader business strategy.Requirements:- Education: B.Tech / Quant graduate (MBA preferred) from Tier 1 and Tier 2 colleges- Experience: 8–12 years in telesales/inside sales leadership, preferably in EdTech, FinTech, BFSI, eCommerce- Proven Record: Must have consistently met or exceeded sales targets in previous roles.- People Management: Experience managing large teams (200+ agents) and scaling to 500+.- Analytical Skills: Strong data orientation with the ability to derive insights and take swift action.- Tech Savvy: Familiar with dialers (Ameyo, Exotel, Tata Tele), and Excel/Google Sheets.- Mindset: High ownership, target-driven, thrives under pressure, and is comfortable in fast-moving environments.
-
Project Management
3 weeks ago
Bengaluru, Karnataka, India Google Operations Center Full timeJob DescriptionJoin UsAt Google Operations Center we help Google users and customers solve problems and achieve their goalsall while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join usPlease complete your application before 8th Sept 2025.ELIGIBILITY CRITERIA:- Applicants...
-
General Manager
3 days ago
Bengaluru, Karnataka, India Epdpl Coliving Operations Full time ₹ 20,00,000 - ₹ 25,00,000 per yearRoles & Responsibilities of General Manager:Position SummaryWe are seeking an experienced and dynamic General Manager (GM) to lead our upcoming premium economy hotel in India. The GM will be responsible for ensuring consistent service standards, operational efficiency, and profitability. This role requires strong leadership, a guest-first mindset, and the...
-
Data Privacy Manager
6 days ago
Bengaluru, India Cubical Operations LLP Full timeJob Description: Data Privacy Manager / Senior Manager Location: Bangalore Experience: 6+ Years Position Level: Manager / Senior Manager Employment Type: Full-Time Preferred Joining: Immediate / Early Joiners About the Role We are looking for an experienced Data Privacy professional with strong expertise in privacy regulations, data protection...
-
Data Privacy Manager
4 days ago
Bengaluru, India Cubical Operations LLP Full timeJob Description: Data Privacy Manager / Senior ManagerLocation: BangaloreExperience: 6+ YearsPosition Level: Manager / Senior ManagerEmployment Type: Full-TimePreferred Joining: Immediate / Early JoinersAbout the RoleWe are looking for an experienced Data Privacy professional with strong expertise in privacy regulations, data protection frameworks, and...
-
Data Privacy Manager
6 days ago
Bengaluru, India Cubical Operations LLP Full timeJob Description: Data Privacy Manager / Senior ManagerLocation: BangaloreExperience: 6+ YearsPosition Level: Manager / Senior ManagerEmployment Type: Full-TimePreferred Joining: Immediate / Early JoinersAbout the RoleWe are looking for an experienced Data Privacy professional with strong expertise in privacy regulations, data protection frameworks, and...
-
Data Privacy Manager
6 days ago
Bengaluru, India Cubical Operations LLP Full timeJob Description: Data Privacy Manager / Senior Manager Location: Bangalore Experience: 6+ Years Position Level: Manager / Senior Manager Employment Type: Full-Time Preferred Joining: Immediate / Early Joiners About the Role We are looking for an experienced Data Privacy professional with strong expertise in privacy regulations, data protection...
-
Data Privacy Manager
4 days ago
Bengaluru, India Cubical Operations LLP Full timeJob Description: Data Privacy Manager / Senior ManagerLocation: BangaloreExperience: 6+ YearsPosition Level: Manager / Senior ManagerEmployment Type: Full-TimePreferred Joining: Immediate / Early JoinersAbout the RoleWe are looking for an experienced Data Privacy professional with strong expertise in privacy regulations, data protection frameworks, and...
-
Data Privacy Manager
4 days ago
Bengaluru, India Cubical Operations LLP Full timeJob Description: Data Privacy Manager / Senior ManagerLocation: BangaloreExperience: 6+ YearsPosition Level: Manager / Senior ManagerEmployment Type: Full-TimePreferred Joining: Immediate / Early JoinersAbout the RoleWe are looking for an experienced Data Privacy professional with strong expertise in privacy regulations, data protection frameworks, and...
-
Data Privacy Manager
2 days ago
Bengaluru, India Cubical Operations LLP Full timeJob Description: Data Privacy Manager / Senior Manager Location: Bangalore Experience: 6+ Years Position Level: Manager / Senior Manager Employment Type: Full-Time Preferred Joining: Immediate / Early Joiners About the Role We are looking for an experienced Data Privacy professional with strong expertise in privacy regulations, data protection...
-
TPRM Manager
3 days ago
Bengaluru, Karnataka, India Cubical Operations LLP Full time ₹ 12,00,000 - ₹ 36,00,000 per yearJob Title:Manager – Third Party Risk Management (TPRM)Location:BangaloreExperience Required:6+ yearsRole OverviewWe are seeking an experienced professional to join our team as aTPRM Manager, with a strong background in Third Party Risk Management and working knowledge ofData Privacy frameworks. The role involves assessing third-party vendors, managing...
