SMO – Service Asset and Configuration Manager

3 hours ago


Chennai, India Tata Consultancy Services Full time

Role - SMO – Service Asset and Configuration ManagerYears of Experience - 7 to 12 yearsLocation - Chennai & PuneHands On in ServiceNow Asset and Configuration Management ModuleKnowledge and experience of Service Management/Operation process and its environment.Knowledge of the ITIL framework as well as high level of IT technical competence.Experience in CSDM & Service Mapping.Basic knowledge of Application Lifecycle and Environments.Excellent verbal and written communication capabilities and the ability to interact and influence at all levels of the organization/project.Knowledge on Planning & Forecasting.ITIL foundation, ITIL intermediate- Service Design (SD) PlanningKnowledge and experience of Agile / Lean / Six sigma methodologies and their applicationITIL certifiedGovern end to end lifecycle of all Asset/CI’sAssist the SACM process owner with process enhancements & Changes and CMDB and configuration item scope definitionHelp to define and maintain CI attributesExecute CI identification activities to coordinate and manage compliance to CI identification/registration proceduresPerform verification and audit activities to ensure that changes to the CMDB data are recorded and authorizedMaintaining of high level of correctness, completeness and compliance of Assets & CIsCo-ordinate and deliver SACM training, best practice advice and guidancePerform any other tasks that organization or process owner required



  • Chennai, India Tata Consultancy Services Full time

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