Operations Co-ordinator

3 days ago

India InstaService Full time

Job Title: Senior Operations Specialist Location : Remote (India-based role) Job Type : Full-Time InstaService is a fast-growing on-demand home services platform, offering professional cleaning, handyman, and plumbing services across California, Texas, Florida, and 23 other states. We are on a mission to become a leading brand in home services by delivering excellent customer and provider experiences. We are looking for a highly motivated, proactive Senior Operations Specialist based in India to support our U.S. operations. You will play a critical role in managing daily bookings, onboarding and training service providers, and ensuring customer satisfaction . based customers and service providers over phone, chat, and email to confirm appointments, clarify details, and resolve any service issues. delays, cancellations, customer complaints). Follow up on completed bookings to gather feedback and maintain quality control. Maintain accurate records of bookings, service provider performance, and customer interactions. Work closely with management to continuously improve operational processes and provider performance . Take ownership of urgent operational issues and ensure prompt resolution. Flexible working hours to align with U.3+ years of experience in operations, service coordination, customer support, or similar roles. ~ Excellent English communication skills (spoken and written) . ~ Experience in onboarding, training, and managing external vendors or service providers . ~ Familiarity with tools like Slack, CRM systems, Google Sheets, and other booking/communication platforms . Experience working with U.Background in home services, gig economy, or on-demand service platforms is a strong plus. Ability to work flexible shifts , including weekends or evenings as needed. Competitive salary based on experience. Fully remote position with flexibility. Opportunity to grow with a fast-scaling U.Collaborative and supportive work culture. Join InstaService and be a driving force in revolutionizing the way home services are delivered—remotely and on your own schedule We celebrate diversity and are committed to creating an inclusive environment for all employees.

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