Digital Services Trainer

1 week ago

India Altisource Full time
Preferred candidate should have experience in US Mortgage Domain
Experience - 3years in process training,
Facilitate training courses in both live and on-line environments
Manage and maintain data as per the L&D requirements during new hire / cross skill / floor support training
Identify key areas of improvement through effective data analysis and support the business with refresher training and knowledge management
Work with SMEs to transform expert content into learner friendly classroom, online and/or blended learning solutions
Manage and develop project plans and timelines
Contribute to training process improvements and participate in other projects as needed
Act as a liaison with L&D and the business department to ensure consistency with practices, processes and manage scheduling of programs
Carry out trainer responsibilities in accordance with the organizations policies; this includes training employees, assigning and directing work, appraising performance of new hires, rewarding and disciplining employees, addressing complaints and resolving problems within the training group.
Monitor advisors progress throughout duration of training including providing coaching and developmental feedback. Conduct classroom training as per ramp planning.
Utilize effective presentation skills including creative training techniques and accelerated adult learning techniques. Adapt developed classroom agenda, timelines, and content flow as necessary to deliver effective training to trainee group.
Mentor and develop trainers under training, in facilitation and presentation skills and training methodologies as directed by the Leadership.
Participate in floor support activities including OJT Support, Refresher and Remedial trainings as required and ensure program effectiveness from Training and Business perspectives.
Minimum 2+ years of strong knowledge in US Mortgage Origination Services
Should be a Graduate in any discipline
Should have sound understanding of MS Office
Must be able to liaise with the onshore and offshore teams to recommend process changes to benefit the business
Utilize decision and reporting tools to minimize variability, improve quality and maximize profitability of the business
Competitive salary based on your experience and skills – we believe the top talent deserves the top rupee
Medical insurance for employees and family, Personal Accident Benefit and Life Insurance for employees
Wellness Programs – Doctor support, Psychologist, Counselor, Onsite health checkup camps etc.
10 paid holidays, plus 26 paid days off per year
Opportunities to join our community service initiatives, including Habitat for Humanity

At Altisource we value diversity, and are proud to be an equal opportunity workplace. We do not discriminate against any employee or applicant for employment on the basis of race, religion, color, sex, national origin, gender identity and/or expression, sexual orientation, age, marital status, veteran status, or disability status.

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