Customer Success Analyst

4 days ago

Noida, India Diligente Technologies Full time

Client is a fast-growing AI-powered Source-to-Pay platform. With lightning-fast deployment, a new digital front door for everyone to converse with the information you need, and plug-and-play integration, client rapidly turns scattered, unmanaged spend into managed spend, which becomes actionable spend and ultimately, tangible savings. We're passionate about helping our customers succeed and are looking for a dedicated Customer Success Analyst to join our team and help drive user satisfaction, retention, and long-term growth.Role OverviewAs a Customer Success Analyst, you’ll be the part of the customer success team to help create knowledge base, FAQ’s, maintain customer relationship system, and successfully onboard new customers post-sale. Your mission is to ensure they derive maximum value from our product, achieve their desired outcomes, and have a seamless, positive experience. You’ll play a key role in onboarding, support, customer education, and renewal strategies.Key Responsibilities- Act as a trusted advisor to customers, guiding them through onboarding, product adoption, and usage best practices.- Proactively manage customer relationships and develop strategies for engagement, retention, and satisfaction.- Build and maintain a scalable knowledge base, including FAQs, help guides, and tutorial content.- Create and execute customer success email campaigns (e.g., onboarding series, product updates, renewal reminders).- Monitor key customer health metrics and take action on churn risks or upsell opportunities.- Collaborate with Sales, Product, and Support teams to provide feedback and improve the customer experience.- Maintain accurate records of customer interactions and insights in HubSpot and other customer success platforms.Requirements- Bachelor’s degree in business, Communications, Marketing, or related field.- 2+ years of experience in a Customer Success,

  • Customer success analyst

    4 days ago

    Noida, India Diligente Technologies Full time

    Client is a fast-growing AI-powered Source-to-Pay platform. With lightning-fast deployment, a new digital front door for everyone to converse with the information you need, and plug-and-play integration, client rapidly turns scattered, unmanaged spend into managed spend, which becomes actionable spend and ultimately, tangible savings. We're passionate about...

  • Customer Success Analyst

    3 days ago

    Noida, India Diligente Technologies Full time

    Client is a fast-growing AI-powered Source-to-Pay platform. With lightning-fast deployment, a new digital front door for everyone to converse with the information you need, and plug-and-play integration, client rapidly turns scattered, unmanaged spend into managed spend, which becomes actionable spend and ultimately, tangible savings. We're passionate about...

  • Customer success analyst

    2 days ago

    Noida, India Diligente Technologies Full time

    Client is a fast-growing AI-powered Source-to-Pay platform. With lightning-fast deployment, a new digital front door for everyone to converse with the information you need, and plug-and-play integration, client rapidly turns scattered, unmanaged spend into managed spend, which becomes actionable spend and ultimately, tangible savings. We're passionate about...

  • Customer Success Analyst

    5 days ago

    Noida, India Diligente Technologies Full time

    Client is a fast-growing AI-powered Source-to-Pay platform. With lightning-fast deployment, a new digital front door for everyone to converse with the information you need, and plug-and-play integration, client rapidly turns scattered, unmanaged spend into managed spend, which becomes actionable spend and ultimately, tangible savings. We're passionate about...

  • Customer Success Analyst

    3 days ago

    Noida, India Diligente Technologies Full time

    Client is a fast-growing AI-powered Source-to-Pay platform. With lightning-fast deployment, a new digital front door for everyone to converse with the information you need, and plug-and-play integration, client rapidly turns scattered, unmanaged spend into managed spend, which becomes actionable spend and ultimately, tangible savings. We're passionate about...

  • Customer Success Analyst

    3 days ago

    Noida, India Diligente Technologies Full time

    Client is a fast-growing AI-powered Source-to-Pay platform. With lightning-fast deployment, a new digital front door for everyone to converse with the information you need, and plug-and-play integration, client rapidly turns scattered, unmanaged spend into managed spend, which becomes actionable spend and ultimately, tangible savings. We're passionate about...

  • Customer Success Analyst

    5 days ago

    Noida, India Diligente Technologies Full time

    Client is a fast-growing AI-powered Source-to-Pay platform. With lightning-fast deployment, a new digital front door for everyone to converse with the information you need, and plug-and-play integration, client rapidly turns scattered, unmanaged spend into managed spend, which becomes actionable spend and ultimately, tangible savings. We're passionate about...

  • Customer Success Analyst

    5 days ago

    Noida, India Diligente Technologies Full time

    Client is a fast-growing AI-powered Source-to-Pay platform. With lightning-fast deployment, a new digital front door for everyone to converse with the information you need, and plug-and-play integration, client rapidly turns scattered, unmanaged spend into managed spend, which becomes actionable spend and ultimately, tangible savings. We're passionate about...

  • Customer Success Analyst

    5 days ago

    noida, India Diligente Technologies Full time

    Client is a fast-growing AI-powered Source-to-Pay platform. With lightning-fast deployment, a new digital front door for everyone to converse with the information you need, and plug-and-play integration, client rapidly turns scattered, unmanaged spend into managed spend, which becomes actionable spend and ultimately, tangible savings. We're passionate about...

  • Customer Success Analyst

    3 days ago

    Noida, India Diligente Technologies Full time

    Client is a fast-growing AI-powered Source-to-Pay platform. With lightning-fast deployment, a new digital front door for everyone to converse with the information you need, and plug-and-play integration, client rapidly turns scattered, unmanaged spend into managed spend, which becomes actionable spend and ultimately, tangible savings. We're passionate about...